Manager, Client Management

Description: • Serve as the primary point of contact to ensure clients receive accurate, consistent information and lead SLA reviews to improve coordination and transparency. • Oversee client onboarding, deliver training sessions, and ensure seamless transitions into Altirus Road. • Build and manage strong client relationships through in-person, virtual, and phone interactions and implement policies aligning with insurance service programs. • Develop and execute growth strategies, identify new business opportunities, and leverage data-driven insights for business development. • Track performance of clients, GEICO departments, and Altirus Road operations using analytics and prepare pre-call strategies and marketing plans. • Recruit, coach, and manage associates, conduct performance appraisals, and foster a culture of accountability and development. • Serve as a subject matter expert on Altirus Road products, research competitor offerings, and identify opportunities for innovation. • Create efficient growth plans supporting insurance services objectives and adhere to GEICO’s Code of Conduct and policies. Requirements: • Minimum 3-5 years of managerial experience in the Property & Casualty insurance industry with TPA knowledge • Strong organizational skills with the ability to follow complex instructions, prioritize effectively, and resolve conflicts • Proven ability to multi-task in a fast-paced environment • Demonstrated success in learning and applying technical and procedural knowledge quickly • Excellent communication and relationship-building skills with a strategic mindset. Benefits: • Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being. • Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance. • Access to additional benefits like mental healthcare as well as fertility and adoption assistance. • Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year. Apply tot his job Apply To this Job