Technical Solutions Consultant

Introduction to Abridge and Our Mission Abridge is a pioneering healthcare technology company that is revolutionizing the way medical conversations are documented and understood. Founded in 2018, our mission is to power deeper understanding in healthcare through the use of artificial intelligence (AI). Our AI-powered platform is designed to improve clinical documentation efficiencies, enabling clinicians to focus on what matters most – their patients. We are a growing team of talented individuals, including practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers, all working together to empower people and make care more effective. About the Role: Technical Solutions Consultant We are seeking a highly skilled and experienced Technical Solutions Consultant to join our team. As a Technical Solutions Consultant, you will play a critical role in integrating Abridge's AI-driven solutions within enterprise health systems. You will work closely with our clients, Growth, Implementation, and Product Engineering teams to ensure the optimal deployment of our technology and contribute to the ethical, secure, and scalable delivery of our offerings. This is an exceptional opportunity to apply your advanced technical expertise to make a meaningful impact in the healthcare industry. Key Responsibilities: Technical Leadership in AI and ML Architecture: Leverage your in-depth knowledge of Abridge's AI pipeline and ML model to provide tailored technical insights to clients, addressing questions, concerns, and serving as a commercial Subject Matter Expert (SME) for Abridge's underlying science and capabilities related to ML pipeline and architecture. Ethics, Governance, and Benchmarking: Advise clients on Abridge best practices utilized for ethical AI development, governance, and benchmarking to support compliance and foster trust within health systems. Architectural Expertise: Apply your advanced understanding of cloud architecture, networking, and server/storage infrastructure to optimize the integration and performance of Abridge's technology within healthcare environments. Solution Design and Customization: Customize technical solutions that incorporate Abridge's capabilities, ensuring seamless alignment with each client's existing systems and addressing their unique technical requirements. Pre-Sales Support: Act as the primary technical expert in the pre-sales process, delivering in-depth technical reviews, answering RFI/RFP queries, and supporting Information Security reviews. Industry and Technical Thought Leadership: Offer expert insights into healthcare industry trends, competitive landscape, and best practices, establishing Abridge as a trusted authority on AI in healthcare. Cross-functional Technical Collaboration: Work closely with Product Management, Engineering, and Machine Learning teams to stay informed on Abridge's technical advancements, continuously adapting client-facing strategies and technical standards. Essential Qualifications: To be successful in this role, you will need: 3+ years of experience in a technical consulting, solutions architecture, or sales engineering role within Healthcare SaaS or a related technology field. Extensive technical expertise in AI pipelines, LLM model maintenance, and cloud architecture, as well as proficiency in networking and server/storage configurations within healthcare settings. Proven understanding of ethical AI development, governance, and benchmarking, with the ability to advise clients on industry best practices. Strong capability to build trusted relationships with senior technical leaders within Integrated Delivery Networks and Enterprise Health Systems. Excellent problem-solving skills with a keen ability to simplify and communicate complex technical concepts. Outstanding written and verbal communication skills. Willingness to travel occasionally within the assigned territory to support client engagements. Preferred Qualifications: While not essential, the following qualifications are highly desirable: Experience working with healthcare technology companies, particularly those focused on AI and machine learning. Knowledge of healthcare industry trends, regulatory requirements, and standards (e.g., HIPAA, ICD-10). Familiarity with cloud-based technologies, such as Amazon Web Services (AWS) or Microsoft Azure. Experience with agile development methodologies and version control systems (e.g., Git). Certifications in relevant technologies or industries (e.g., AWS Certified Solutions Architect, Certified Information Systems Security Professional (CISSP)). Skills and Competencies: To excel in this role, you will need to possess: Technical expertise: In-depth knowledge of AI, machine learning, cloud architecture, and healthcare technology. Communication skills: Ability to communicate complex technical concepts to both technical and non-technical stakeholders. Problem-solving skills: Strong analytical and problem-solving skills, with the ability to simplify complex technical issues. Collaboration and teamwork: Ability to work effectively with cross-functional teams, including sales, marketing, and product development. Adaptability and flexibility: Willingness to adapt to changing priorities, technologies, and industry trends. Leadership and influence: Ability to influence and lead technical discussions, both internally and externally. Career Growth Opportunities and Learning Benefits: At Abridge, we are committed to the growth and development of our employees. As a Technical Solutions Consultant, you will have access to: Professional development opportunities: Training, mentorship, and coaching to help you advance your technical skills and knowledge. Industry events and conferences: Opportunities to attend industry events, conferences, and workshops to stay up-to-date on the latest trends and technologies. Cross-functional collaboration: Opportunities to work with different teams, including sales, marketing, and product development, to broaden your understanding of the business and industry. Leadership opportunities: Opportunities to take on leadership roles and responsibilities, both within and outside of your immediate team. Work Environment and Company Culture: Abridge is a dynamic and innovative company that values collaboration, creativity, and diversity. Our company culture is built on the following principles: Patient-centricity: We prioritize the needs and well-being of patients in everything we do. Innovation: We encourage experimentation, learning, and innovation in all aspects of our work. Collaboration: We believe in the power of teamwork and collaboration to achieve our goals. Diversity and inclusion: We value diversity and inclusion, and strive to create a workplace that is welcoming and inclusive to all. Continuous learning: We prioritize continuous learning and professional development, and provide opportunities for growth and advancement. Compensation, Perks, and Benefits: Abridge offers a competitive compensation package, including: Salary: A competitive salary that reflects your experience and qualifications. Equity: Equity options that give you a stake in the company's success. Benefits: Comprehensive benefits, including medical, dental, and vision insurance, as well as a 401(k) plan and flexible spending accounts. Flexible work arrangements: Flexible work arrangements, including remote work options and flexible hours. Professional development opportunities: Opportunities for professional development, including training, mentorship, and coaching. Recognition and rewards: Recognition and rewards for outstanding performance and contributions to the company. Conclusion: If you are a motivated and experienced technical professional looking for a challenging and rewarding role, we encourage you to apply for the Technical Solutions Consultant position at Abridge. This is an exceptional opportunity to join a pioneering company that is revolutionizing the healthcare industry through the use of AI. With a competitive compensation package, comprehensive benefits, and opportunities for growth and development, Abridge is the ideal place to take your career to the next level. Apply now to join our team and be part of something amazing! Apply for this job