Remote Benefits Customer Service Representative (Local Candidates)

Job Title: Remote Benefits Customer Service Representative Pay: $17.25-$18.00 an hr • $17.25 an hr for nonbilingual candidates • $18.00 an hr for bilingual candidates • After 30 days Regular Pay bumped to: 18.50 • After 30 days Bilingual Pay bumped to: 19.25 Job Type: Remote in San Diego, CA Start date: 9/8/25 Shift Options: • Shifts: Must be flexible between 6a-8p / Must be within 2 Hours • During our busy season you will be expected to work a 40-hour week and overtime when requested. • During our off season, your hours will fluctuate between 32 to 40 hours depending on client need. • NO WEEKEND SHIFTS! Monday through Friday only! • Most locations you need to be flexible to work an 8-hour shift between 7a-8p with a few weeks going until 10p or 11p. • The west coast roles you might need to be available from 530a-8p. Looking for flexibility! Remote Benefits Customer Service Representative Overview: • Remote Role, MUST BE LOCAL. You will go onsite for day 1 to pick up equipment and also be required to come in for meetings or major projects. • Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email, and instant message. • Ability to customize customer service approach to meet all types of member communication styles and personalities while maintaining professionalism, and diplomacy during difficult calls. • Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements. • Skillfully translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon. • Read and understand clients plan documents and online knowledgebase tools while collecting relevant information to determine immediate requests/questions and to anticipate the future needs of the member. Remote Benefits Customer Service Representative Qualifications: • Must have High School Diploma or GED • Looking for any various experience, preferably in Customer Service or Call Center! • Looking for English Speaking candidates or Bilingual in Spanish or French (Paid .75 Cents more if Bilingual, Fully Fluent in Spanish or French) Remote Benefits Customer Service Representative Benefits: • Benefits are available to full-time employees after 90 days of employment and include health, optical, dental, life, and short-term disability insurance. • A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates. How to Apply: If you are interested in this position, please apply OR submit your resume to: Saw Hlaing | shlaing@alinestaffing.com | 412-790-5425 Apply tot his job Apply To this Job