Zone Manager Parts & Service - Cadillac

Job DescriptionRemote: This position does not require employee to be on-site full-time to perform most effectively. The employee’s role enables them to work off-site on a permanent basis. This position requires an employee to cover territory visits to dealerships in a reoccurring frequency. The territory covers dealerships within the entire Western Region. The selected candidate must live within a 50-mile radius of Westlake Village, CA or relocate to assigned territory. This job may be eligible for relocation benefits. The Role Lead and develop a team that will be supporting GM's dealer network in growing Parts Revenue, Customer Pay Repair orders, customer retention, tools and equipment, technician training, and warranty administration! In addition, you are responsible for helping to identify product quality concerns and driving customer satisfaction at our premium brand! What You'll Do (Responsibilities)Develop a Team of Sales and Service Professionals and take extreme ownership of the core vales of GM and the Cadillac brand. Role model GM’s core beliefs and sets norms for behaviors necessary to maintain a productive team without inhibiting individuality and personal diversityCreate a customer centric culture of empowerment, results focused mindset and drive change managementExtreme ownership of Zone Revenue, Retention & Customer ExperienceLead and manage the Zone team to execute activities and achieve performance goalsStay knowledgeable of changes within General Motors and the automotive industry to adapt quickly. Evaluate processes, systems, and tools to make adjustmentsResponsible for driving revenue growth and achieving KPIsResponsible for analyzing dealer’s marketing and merchandising plans and provide effective recommendations to drive service lane trafficResponsible for ensuring Business Plan execution and implement effective countermeasures to mitigate headwinds and drive innovationKPIs: SRT sales objective, NPS, Retention, STS Training, EV Training & Compliance, Work Place of Choice Engagement, Direct leaders index, participation. Additional Job DescriptionYour Skills & Abilities (Required Qualifications)Bachelor’s Degree+7 years of relevant experience5+ years of experience leading, guiding and improving dealership fixed operations, driving profitable growth and5 + years of Leading, Coaching and Developing People in the Automotive Industry. Proficient automotive technical knowledge and business acumen including service operations, warranty administration and customer experienceAdvanced knowledge of Dealership Service & Parts Operations:Automotive Parts and Service SystemsDealer Operating Report & Fixed Analysis ToolsDealership profit department’s structure and interconnectivityConsultative Selling SkillsEffective oral and written persuasive and informative communication skillsAbility to travel 60% of the time within the assigned zone, quarterly travels to the regional office in Westlake Village, CA. What Can Give You a Competitive Edge (Preferred Qualifications)Effectively Inspires & Motivates Others to Achieve High PerformanceSuccessfully builds and maintains strong internal/external relationshipsSuccessfully Drives for Results & Drives Change ManagementEffectively demonstrates Informative and Persuasive communication skillsCompensation: The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The compensation may not be representative for positions located outside of New York, Colorado, California, or Washington. The salary range for this role is ($116,800 - $181,500). The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position. Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance. Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and moreThis position requires the ability to legally operate a motor vehicle on a regular basis. GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE. THIS INCLUDES DIRECT COMPANY SPONSORSHIP, ENTRY OF GM AS THE IMMIGRATION EMPLOYER OF RECORD ON A GOVERNMENT FORM, AND ANY WORK AUTHORIZATION REQUIRING A WRITTEN SUBMISSION OR OTHER IMMIGRATION SUPPORT FROM THE COMPANY (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, etc.)About GMOur vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all. Why Join UsWe believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team. Benefits OverviewFrom day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards Resources. Non-Discrimination and Equal Employment Opportunities (U. S.)General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire. AccommodationsGeneral Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, emailus or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. Originally posted on Himalayas Apply To this Job