Project Manager I – Training Lead

Description: Job Title: Project Manager I – Training Lead Location: Remote - Ashburn, VA Clearance Level: Ability to Obtain Clearance Employment Type: Full Time Company: Pivotal Point is an SBA Certified Service-Disabled Veteran-Owned Small Business (SDVOSB) and Economically Disadvantaged Woman-Owned Small Business (EDWOSB). Founded in 2008, Pivotal Point supports the Federal Government and Businesses with professional services in Program/Project Management; Critical Infrastructure Maintenance and Operations Support Services; Inside Plant Services; Network Engineering; Voice Over Internet Protocol (VoIP) Engineering; VoIP Maintenance and Operations Services; IT and Telecommunications Asset and Inventory Management; and Business Process Analysis and Consulting Services. Position Overview: Pivotal Point is seeking a Project Manager I - Training Lead who will be responsible for developing, implementing, and maintaining comprehensive training programs that ensure service desk personnel are fully prepared to support CBP’s mission-critical operations. This role oversees all aspects of training, including new hire onboarding, refresher courses, specialized technical instruction, and process updates. The Training Lead ensures staff are proficient in IT service desk tools, CBP systems, customer service best practices, and ITIL-based service management processes. This position plays a key role in maintaining workforce readiness, improving First Contact Resolution, and fostering a culture of continuous learning within the TSD. Requirements: Responsibilities: • Design and deliver new hire, refresher, and specialized training programs. • Develop training materials, job aids, and e-learning modules. • Evaluate training effectiveness and provide feedback for improvements. • Collaborate with Quality Control Lead to address skill gaps. • Maintain training records and compliance reporting. Required Qualifications: • Minimum of three (3) years designing and delivering training programs. • In-depth knowledge of training practices and adult learning principles. • Bachelor’s degree in Education, IT, or related field. • Proficiency with Learning Management Systems (LMS) and e-learning tools. • Strong presentation and facilitation skills. • U. S. Citizenship with ability to obtain DHS suitability clearance. Preferred Qualifications: • ITIL v4 Foundation certification. • Certified Technical Trainer (CTT+) or equivalent. • Experience training in federal or enterprise IT environments. Apply tot his job Apply To this Job