Part-time Customer Support Advisor (10 hours per week) – Remote, Europ – Amazon Store

[ad_1] Whereabouts: We are full-remote, Please be aware that many of our team are based in Europe. This means will generally need to have at least 3 hours of work cross-over with CET and GMT. Interviews: Around 4 hours over a few weeks, including some paid practical work Salary: Flat rate at $23 per hour globally and £17 per hour for UK candidates and €20 for European candidates // Standard 10 hours per week Other Jobs You May Be Interested In Remote Data Entry, No Experience, $40/hr, Part-TimeVirtual Assistant, $45/hr, Remote, No Experience, Night JobEntry-Level Remote Data Entry, $50/hr, Evening JobCustomer Support, No Degree, $40/hr, Remote, Weekend JobRemote Phone Job, $42/hr, Part-Time, College Student FriendlyVirtual Assistant, $40/hr, Remote, No Degree, Night JobPart-Time Data Entry, $45/hr, Remote, College Student FriendlyRemote Moderator, No Degree, $50/hr, Evening, Weekend JobRemote Customer Support, $42/hr, Night Job, No ExperienceLive Chat Support, $40/hr, Remote, Entry Level, Part-TimeVirtual Assistant, Remote, $42/hr, Weekend, No ExperienceRemote Data Entry, $45/hr, No Degree, Night ShiftPart-Time Customer Support, $40/hr, Remote, College StudentRemote Live Chat, $50/hr, Part-Time, Evening/Night JobEntry Level Phone Job, $42/hr, Remote, No Degree RequiredWeekend Data Entry, $45/hr, Remote, No ExperienceRemote Virtual Assistant, $40/hr, Evening, Part-Time JobRemote Moderator, $42/hr, Part-Time, Weekend, No DegreeData Entry, $45/hr, Remote, Night Shift, College Student JobPhone Support, Remote, $50/hr, No Experience, Part-TimeVirtual Assistant, No Experience, $42/hr, Remote, WeekendRemote Customer Support, $45/hr, Part-Time, College Student Created with Scandinavian simplicity at heart, Whereby is a remote-first video meetings company with a vision of a world where anywhere works. We believe in everyone. We see our differences as a strength; it’s this philosophy that drives us towards our mission. This means we see your unique history as having a value money cannot buy; we believe in the strength of every intersection of race, religion or belief, ethnic origin, different physical ability, family structure, socio-economics, age, nationality or citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity. 🔍 What we’re looking for We are looking for a customer support agent to support our Whereby Meetings product. This role will be around 10 hours per week, fully remote. You will be working as a consult for the team, rostered on flexible hours around your commitments and life. The kind of person who would do well in the role is someone who is looking for some supplementary income and likes working in a team environment but fully remotely. ⚒️ The nuts and bolts of the role* * Please do not see everything in this job ad as “must have”, but rather a guiding list of what we’re looking for. We know that no candidate will be the perfect match for all we’ve mentioned in this posting, so don’t be afraid to apply if you feel you’re close to the brief but not “spot on” Characteristics of someone that will do well in this role You never sacrifice quality for quantity You approach every customer interaction with empathy and care You’re comfortable interacting with customers from all nationalities, cultures, and walks of life You have solid typing skills, and bring an authentic, human tone to your written communication You’ve worked remotely in the past in some capacity, and understand the pros and cons of working in a distributed team You’re a problem solver by nature and aren’t afraid to seek out answers or solutions independently You keep a keen eye out for ways to improve customer experience and outcomes Scope of your work Answering Tier 1 and Tier 2 customer support from our Free, Pro, and Business customers You will be provided training and support with Tier 2 support tickets during your training Assisting in improving customer support processes and documentation such as adding new templates and workflows, and more Documenting and sharing customer feedback on improvements and feature requests Getting involved in Whereby’s social and cultural ways of working Day-to-day of your role Responding to around 20 customer queries per day (depending on workingtime), ranging from troubleshooting problems, managing customer accounts and subscriptions, and helping customers understand how to get the most out of Whereby Joining support meetings and discussions around recurring issues and solutions Helping our team find new ways of offering support, such as introducing new tagging and templates Identifying customer feedback or issues that need to be shared with the team How we will measure your success Quality of responses Volume of tickets answered Number of replies per resolve Customer Satisfaction rating [ad_2] apply to this job