Experienced Full-Time Remote Customer Service Agent - Delta Airlines Cargo Operations

Join the Delta Airlines Team as a Remote Customer Service Agent and Elevate Your Career Delta Airlines, a leading global airline, is seeking a highly skilled and customer-focused individual to join our team as a remote Customer Service Agent. As a critical member of our cargo operations team, you will play a vital role in ensuring the timely and secure transportation of freight. This is an excellent opportunity to launch your career in customer service and grow with a world-renowned organization. About Delta Airlines and Our Culture At Delta Airlines, we pride ourselves on our commitment to excellence, customer satisfaction, and employee well-being. Our culture is built on five core values: Care, Integrity, Adaptability, Employee Initiative, and Collaboration. We strive to create a work environment that is inclusive, supportive, and empowering, allowing our employees to thrive and reach their full potential. Key Responsibilities Provide exceptional customer service to clients via phone and in-person, responding to their queries and resolving issues in a timely and professional manner. Communicate effectively with clients, colleagues, and management to ensure seamless cargo operations and resolve any issues that may arise. Work collaboratively with the cargo team to achieve operational goals and objectives, ensuring the safe and efficient transportation of freight. Maintain accurate records and reports, ensuring compliance with regulatory requirements and company policies. Participate in ongoing training and development programs to enhance your skills and knowledge, preparing you for future career opportunities. What You'll Need to Succeed Essential Qualifications Bachelor's degree from an accredited institution. Valid driver's license. Basic computer proficiency and ability to learn and adapt to new software systems. Ability to frequently lift equipment, supplies, or items weighing up to and including 50 pounds. Commitment to safety and security, adhering to all regulatory requirements and company policies. Embrace diversity, inclusivity, and different perspectives, styles, and ideas. Preferred Qualifications Previous experience in freight, cargo, or distribution center operations. Excellent writing and computer skills. Experience working in a customer-facing role or call center environment. What We Offer Competitive Compensation and Benefits Competitive hourly rate of $26. Industry-leading profit-sharing program and performance incentives. 401(k) plan with generous company contributions up to 9%. Comprehensive benefits package, including medical, dental, vision, and life insurance. Paid time off, including vacation, holidays, and personal leave. Maternity and parental leave programs. Career Growth and Development Opportunities Ongoing training and development programs to enhance your skills and knowledge. Mentorship opportunities with experienced professionals. Career advancement opportunities within the company. Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks. Work-Life Balance and Wellness Flexible scheduling, with shifts ranging from early morning to expedite. Opportunity to work remotely and enjoy a better work-life balance. Comprehensive wellness programs, including access to employee assistance programs, financial education, and mental health resources. Family care assistance, including fertility support, surrogacy and adoption assistance, lactation support, and sponsored back-up care. Why Join Delta Airlines? At Delta Airlines, we offer a unique and rewarding work environment that prioritizes employee well-being, career growth, and community engagement. By joining our team, you'll have the opportunity to: Be part of a world-renowned organization with a rich history and commitment to excellence. Work with a diverse and inclusive team that values different perspectives and ideas. Enjoy a comprehensive benefits package and competitive compensation. Grow your career and develop new skills through ongoing training and development programs. Make a positive impact on our customers and the communities we serve. How to Apply If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert application link]. We look forward to hearing from you! **Delta Airlines is an equal opportunities employer. We welcome applications from diverse candidates and are committed to creating an inclusive work environment.**