IT Support Technician

At BETA Technologies, we apply our intellectual curiosity, passion for aviation, and commitment to sustainability toward a shared mission of revolutionizing electric aviation. Regardless of the position one holds, each team member brings their talent and desire to positively impact the environment and lives of others in a refreshing, vibrant, and inclusive culture. We are actively seeking a talented IT Support Technician to join our dynamic team. As a member of BETA's helpdesk, you’ll be the frontline for IT support, helping resolve technology issues efficiently, and delivering an exceptional level of customer experience. How you will contribute to revolutionizing electric aviation: Provide end-user support to resolve computer hardware, software, audio video, basic networking, printing, and other technology related issues in a timely and professional mannerUtilize an electronic ticketing system for opening, closing, resolving, escalating, and tracking requests and activities across the businessBe the first point of contact for IT issues, delivering exceptional service to our usersPerform remote troubleshooting through diagnostic techniques and pertinent questionsPlan and conduct new hire training related to the use of hardware and productivity softwareMaintain and install conference room audio video systems and related equipmentCreate and maintain IT documentation in a detailed mannerParticipate in team meetings and corporate activities Minimum Qualifications: Proficiency in troubleshooting across Windows, Mac, and Linux operating systemsExperience in administration and provisioning of user accounts and devices via Entra ID / Active Directory and Mobile Device Management softwareExposure to Google Admin, Microsoft Entra and Microsoft IntuneStrong technical writing skills for creating clear and detailed documentation Above and Beyond Qualifications: Exposure to working with MDM software for iOS / MacOS and AndroidIn depth knowledge of troubleshooting common workplace communication tools like Slack, Zoom, Google Meet, and Microsoft TeamsExperience with Atlassian products like Confluence and JiraFamiliarity with ERP, PLM, and ALM software like PLEX, Polarion, 3DX, and SolidworksFoundational understanding of common scripting in PowershellAbility to troubleshoot or diagnose basic network issuesExperience with installing and supporting audio video equipment Physical Demands and Work Environment: Capable of lifting up to 50 pounds when necessaryOff-hours work is sometimes required to perform off-hours system maintenanceOccasional travel may be required for on-site support and system installations Additional Information Build electric airplanes with us! We encourage all driven candidates to apply, even if they do not meet every listed qualification. We are an equal opportunity employer. Employment decisions are based on merit, competence and qualifications and will not be influenced in any manner on race, color, religion, age, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, disability, veteran or military status, genetic information, pregnancy, or any other protected characteristic under federal, state, or local law. BETA complies with all applicable federal, state and local non-discrimination laws and does not tolerate discrimination of any kind in our workplace. Employment offers are contingent upon the successful completion of a background check. BETA Technologies participates in E-Verify. Compensation The wage listed here reflects our best faith estimate for this role. We pay competitively and base compensation on a variety of factors including skills, experience, industry background, and the evolving needs of the role. We remain committed to fair and equitable pay and we're happy to discuss during the interview process. Apply to this Job