**Experienced Full Stack Product Manager – Customer Service Platform Development and Innovation**

Are you a seasoned product manager with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where innovation and collaboration are key? If so, we invite you to join our team at Netflix as a Full Stack Product Manager, where you'll play a critical role in shaping the future of our customer service platform. At Netflix, we're committed to providing our members with an unparalleled viewing experience. With over 200 million subscribers worldwide, we're constantly seeking ways to improve our services and exceed our customers' expectations. As a Product Manager on our Customer Service team, you'll be responsible for leading the development and innovation of our contact center platform, ensuring that our members receive the best possible support when they need it. **About the Role** As a Full Stack Product Manager, you'll be a key player in shaping the future of our contact center platform. You'll work closely with our design, engineering, operations, and data engineering teams, as well as third-party solution providers, to deliver a seamless and intuitive experience for our customers and agents. Your primary responsibilities will include: * Providing product management leadership for our contact center platform, including adoption of new features, feature enhancements, data feeds, APIs, and integration with our internal tools. * Helping define strategy, capture requirements, clarify priorities, identify dependencies, mitigate risks and obstacles, communicate, and create a roadmap. * Collaborating with each functional CS team to better understand their visions and challenges and together deliver the best possible solutions. * Managing integrations and adoption of product features by working closely with our teams of engineers and data scientists, as well as third-party providers and/or consulting firms. * Understanding the differences in support expectations in different regions around the world and tailoring the experience accordingly. * Extending product management responsibilities to other tools as needed. * Embracing the unique culture of Netflix. **What We're Looking For** To succeed in this role, you'll need: * 3 years of experience managing consumer or content-centric products. * The ability to make difficult decisions based on both data and judgment. * A deep focus on delivering a great customer and agent experience. * A demonstrated track record of delivering projects that measurably improve customer and agent experiences. * Leadership and organizational influence without authority. * Excellent written and verbal communication skills: good memos and presentations are essential, ability to build trust and create cross-functional partnerships. * Ability to inspire, motivate, and lead designers and engineers. * Previous experience working with CCaaS, CPaaS, UCaaS, and CRM products, either third-party or self-developed. * Previous experience focused on customer service. * Experience working on global products is also an advantage. **Job Benefits** At Netflix, we're committed to providing our employees with a comprehensive benefits package that includes: * Health care and insurance: Netflix typically offers comprehensive health insurance plans, including medical, dental, and eye care coverage, for its employees and their families. * Paid time off (PTO): Netflix often offers a flexible PTO policy, which allows employees to take time off as needed without hard limits on the number of days. * Parental leave: Netflix is known for its generous parental leave policies, which provide plenty of free time for both new moms and dads to bond with their newborns or adopted children. * 401(K) retirement plan: The company may offer a 401(K) retirement plan with a competitive matching contribution to help employees save for their future. * Stock options: Netflix has historically offered stock options or stock awards to its employees, allowing them to share in the company's success. * Wellness programs: The company may offer wellness programs, fitness allowances, or memberships to encourage employees to maintain a healthy lifestyle. * Tuition reimbursement: Netflix may offer tuition reimbursement or professional development opportunities to help employees continue their education and develop their skills. * Employee assistance program (EAP): Maps typically provide confidential resources and support to employees facing personal or work-related challenges. * Flexible work arrangements: Netflix values flexibility and results, so it may offer options for remote work or flexible work schedules. * Travel and entertainment: Depending on the location, employees may receive benefits related to travel, entertainment, or even access to Netflix content. **Why Join Netflix?** At Netflix, we're passionate about delivering exceptional customer experiences and creating a culture that values innovation, collaboration, and results. As a Full Stack Product Manager, you'll have the opportunity to work with a talented team of professionals who share your passion for delivering outstanding results. You'll also have access to a comprehensive benefits package, flexible work arrangements, and opportunities for professional growth and development. If you're a motivated and experienced product manager with a passion for delivering exceptional customer experiences, we invite you to join our team at Netflix. Apply now and take the first step towards a rewarding and challenging career with one of the world's leading media and entertainment companies.