Upholstery Quality and Claims Coordinator

Why join us? Swoon was founded in 2012 with a mission to create distinctive designs that owners will want to keep forever, and a lofty goal to spark home obsession everywhere. We’re an online-only furniture brand that’s making a digital experience better than a store. We design original pieces in-house and our innovative NPD process discovers the next trend, fast. Our distinctive look unlocks collaborations with leading retailers like John Lewis and many more. This diversified growth strategy is powering our brand to a significant market share. And we’re just getting started... Upbeat, ambitious and collaborative – that’s us. We’re a lean team of 25, so if you relish responsibility and like to impact an outcome, we’re the place for you. We’ve made flexible working a permanent thing. Right now, the team works from home but we’re open to what people might need in the future. We hold regular workshops in London and if the team wants to get together in a co-working space, that’s fine too. What we’re looking forWe design and make things all over the world and must get them to customers perfectly and on time. But the truth is that it’s hard. We are constantly looking to improve the experience for our customers and we need every part of the supply chain working efficiently to ensure this happens. We are looking for a highly organised and detail-oriented Quality and Claims Coordinator to make sure that every product leaving the manufacturers is perfect. Key Responsibilities:Ensure all upholstered products meet internal quality standards before dispatchLog all QC inspections on the designated platformConduct spot check QC visits at UK and EU manufacturers Report all manufacturing defects to manufacturersSubmit and follow up on claims for manufacturing defects Maintain all required compliance documentationPersonal Attributes:Organised, proactive, and reliableWorks well independently and in teamsQuality-driven with a strong work ethicPassionate about design and furnitureFlexible and adaptableRequirementsUnderstanding of quality standards and inspection protocolsExperience in manufacturing or furniture productionStrong documentation and reporting skillsAttention to detail and analytical thinkingEffective communication and team collaborationBenefitsCompetitive salaryShare options programmeWellbeing allowancePension schemeOpt in private medical coverYour birthday as an additional day offA day off for volunteer/community workFree furniture on each anniversary of employmentIncreasing holiday allowance with tenureFriends family discountLiked what you read and keen to join us? Send us your application and we will get in touch very soon! Originally posted on Himalayas Apply To this Job