Senior Technical Account Manager

Who We AreOntic provides software that helps corporate and government security teams identify threats, assess risk, and respond faster to keep people and organizations safe. Its Connected Intelligence Platform unifies security operations and data into a centralized system of record, enabling organizations to conduct risk assessments, protect against workplace violence, and manage threats and incidents more efficiently. Fortune 500 companies and federal agencies rely on Ontic to support security programs such as executive protection, threat intelligence, and corporate investigations. Learn more at ontic.co or follow us on LinkedIn. Who You AreAs a Senior Technical Account Manager at Ontic, you are the dedicated technical quarterback for a defined portfolio of enterprise clients. You take deep architectural ownership of each tenant, ensuring every environment is healthy, secure, and optimized so that technical friction never impedes business value. Partnering closely with Client Success Managers and Managed Services Specialists, you advise on best-practice configuration, rapidly diagnose issues, and guide long-term platform strategy to align with each customer’s security and risk-intelligence goals. You also act as the critical conduit between client technical teams and Ontic Product & Engineering, translating field-level requirements into clear, actionable product feedback and roadmap inputs. ResponsibilitiesStrategic Technical Partnership: Serve as a senior technical advisor to enterprise clients, developing deep knowledge of their architecture, business objectives, and long-term roadmap to ensure alignment. Platform Architecture & Guidance: Provide senior-level consultation on system design, data flows, integrations, and APIs to maximize performance, reliability, and scalability. Anticipate production-impacting risks by reviewing upcoming client events and technical plans. Executive & Cross-Functional Communication: Translate complex technical concepts into business-aligned recommendations for executive and technical stakeholders. Serve as a key liaison across Success, Services, Product, Engineering, and Support to drive resolution and roadmap alignment. Technical Workshop Facilitation: Lead roadmap alignment discussions, enablement sessions, and advanced troubleshooting workshops with client IT, security, and engineering teams. Technical Health Reviews: Conduct monthly or quarterly reviews focused on key technical health metrics, areas of risk, and performance trends. Deliver clear, actionable recommendations and co-develop roadmaps with clients to improve outcomes. Escalation Ownership & Risk Mitigation: Own and drive resolution of escalated technical issues, coordinating resources across departments and applying sound judgment to avoid risk and preserve client trust. Automation & Optimization: Identify opportunities for automation through scripting, workflow design, or API utilization to drive client efficiency and scale. Technical Best Practices: Become an expert in Ontic’s platform and demonstrate deep understanding of internal best practices and how they drive better client outcomes. Ensure clients are informed, aligned, and actively implementing these practices. Travel: Participate in quarterly travel for client engagement, internal collaboration, and strategic planning. Preferred Qualifications5+ years in a customer-facing technical role (e.g., Senior Technical Account Manager, Solutions Architect, DevOps/SRE) supporting complex enterprise SaaS deploymentsUnderstanding of and ability to talk on cloud architectures (AWS, Azure, or GCP), RESTful APIs, SAML/OIDC SSO, and log/alert pipelines (e.g., Splunk, Sentinel, QRadar)Working experience with at least one of the following areas preferred: Corporate Security Operations, Executive Protection, Physical Security Systems, Crisis Management, Travel Risk Management, or Insider Threat ProgramsDemonstrated experience leading technical enablement, roadmap planning, and architecture reviews with enterprise clientsProven ability to translate technical findings into strategic business recommendations and communicate effectively across executive and engineering audiencesStrong communicator with excellent presentation, facilitation, and stakeholder management skillsAdaptable team player with strong analytical thinking, problem-solving, and multitasking abilitiesComfortable working independently and under pressure in fast-paced environmentsDon’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Ontic we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Ontic prioritizes the full inclusion of qualified individuals, providing necessary accommodations for those with disabilities to perform essential job functions. If you need assistance during the application or interview process or job tasks, please contact us at recruitment@ontic.co or call (512) 572-7400Ontic does not provide sponsorship for employment visas or work authorization for this role. Applicants must be legally authorized to work in the US without requiring sponsorship, now or in the futureOntic Benefits & PerksCompetitive SalaryMedical, Vision & Dental Benefits401kStock OptionsHSA ContributionLearning StipendFlexible PTO PolicyQuarterly company ME (mental escape) daysGenerous Parental Leave policyHome Office StipendMobile Phone ReimbursementHome Internet Reimbursement for Remote EmployeesAnniversary & Milestone CelebrationsOntic is an equal-opportunity employer. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable law. All Ontic employees are expected to understand and adhere to all Ontic Security and Privacy related policies in order to protect Ontic data and our clients data. Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Ontic we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Ontic prioritizes the full inclusion of qualified individuals, providing necessary accommodations for those with disabilities to perform essential job functions. If you need assistance during the application or interview process or job tasks, please contact us at recruitment@ontic.co or call (512) 572-7400 Apply to this Job