**Experienced Full Stack Desktop Support Specialist – Remote Hardware and Software Support for Veterinary Clinics and Hospitals**

Are you a highly skilled and motivated Desktop Support Specialist looking for a challenging and rewarding role in a dynamic industry? Do you have a passion for delivering exceptional technical support and a strong desire to work in a fast-paced, remote environment? If so, we encourage you to apply for this exciting opportunity to join our team as a Desktop Support Specialist. **About Us** Our company is a leading provider of innovative technology solutions to the veterinary industry. We pride ourselves on delivering exceptional support and service to our clients, and we're looking for a talented and dedicated Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will play a critical role in providing remote hardware and software support to our clients, ensuring that their technology needs are met and their businesses run smoothly. **Job Summary** We are seeking a highly skilled and experienced Desktop Support Specialist to join our team on a full-time, remote basis. As a Desktop Support Specialist, you will be responsible for providing level 2 technical support to our clients, including troubleshooting and resolving hardware and software issues, installing and configuring new equipment and software, and providing training and guidance to users. You will work closely with our clients to understand their technical needs and develop solutions to meet those needs. **Responsibilities** As a Desktop Support Specialist, you will be responsible for the following: * Responding professionally and courteously to all service requests and areas of the business entities * Utilizing remoting tools (Dameware, SCCM, etc.) and remote desktop to provide level 2 technical support to over 110 veterinarian clinics and hospitals * Monitoring work queues, opening, updating, and closing ServiceNow incidents * Thoroughly and accurately documenting the details of user requests or issues, including diagnostic steps performed and the resolution provided * Acting as a single point of contact for users of the Information & Technology Department, directing questions and reporting problems regarding services * Installing desktop hardware/peripherals and printers * Installing individual software packages as needed for all users * Using imaging software to expedite large equipment rollouts * Supporting other satellite offices, such as various clinical sites * Keeping system information up to date in the ticketing system for asset tracking * Rotating on-call schedule with the rest of the team * Installing and supporting various Veterinary Practice Management Software * Assisting C-level executives, Directors, Doctors, nurses, etc. * Maintaining a great attitude and willingness to learn * Communicating effectively in both English and Spanish **Requirements** To be successful in this role, you will need: * A Bachelor's degree in a technical discipline * 5 years of professional work experience * Experience supporting Telecom * Proficiency in MDM, O365 troubleshooting, and user management * Knowledge of data communication and network concepts, principles, and fundamentals * Relevant experience or strong aptitude for building or supporting data networks * Proficiency with LAN, WAN/MAN, data center networks, or wireless networks **Physical Demands** This role requires: * Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. * Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor **Equal Employment Opportunity Policy Statement** It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. **Reasonable Accommodation Statement** If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111. **Career Growth Opportunities and Learning Benefits** As a Desktop Support Specialist, you will have the opportunity to: * Develop your technical skills and knowledge in a dynamic and fast-paced environment * Work with a talented and dedicated team of professionals who are passionate about delivering exceptional support and service * Participate in ongoing training and professional development opportunities to enhance your skills and knowledge * Take on new challenges and responsibilities as you grow and develop in your role * Enjoy a competitive salary and benefits package, including health insurance, retirement plan, and paid time off **Work Environment and Company Culture** As a remote Desktop Support Specialist, you will have the flexibility to work from anywhere, at any time, as long as you have a reliable internet connection. Our company culture is collaborative, supportive, and inclusive, with a strong emphasis on teamwork, communication, and customer satisfaction. We are committed to delivering exceptional support and service to our clients, and we're looking for talented and dedicated professionals like you to join our team. **Compensation, Perks, and Benefits** We offer a competitive salary and benefits package, including: * Health insurance * Retirement plan * Paid time off * Flexible work arrangements * Ongoing training and professional development opportunities * Access to the latest technology and tools * Collaborative and supportive work environment **How to Apply** If you're a motivated and experienced Desktop Support Specialist looking for a new challenge, we encourage you to apply for this exciting opportunity. To apply, please click on the link below and submit your resume and cover letter. We look forward to hearing from you! Apply To This Job **Simple Application Process** Ready to join us? 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