Experienced Full Stack Virtual Customer Care Representative – Pet Industry E-commerce Customer Service Specialist

Join the Chewy Team: Revolutionizing Pet Parenting with Exceptional Customer Service At Chewy, we're more than just a leading e-commerce company in the pet industry – we're a community of passionate pet lovers dedicated to delivering happiness and providing pet parents with the best products and services. With a strong commitment to customer satisfaction, Chewy has revolutionized the way people shop for pet supplies, and we're looking for talented individuals to join our team as Virtual Customer Care Representatives. About Chewy Chewy is a rapidly growing company that's changing the face of pet retail. Our mission is to make pet parenting easy and enjoyable for our customers, and we're committed to delivering exceptional customer experiences that exceed their expectations. With a wide range of pet products, a user-friendly website, and a dedicated team of pet enthusiasts, Chewy is the go-to destination for pet parents who want the best for their furry friends. Role Overview We're seeking experienced and enthusiastic Virtual Customer Care Representatives to join our team. As a Virtual Customer Care Representative, you'll be the voice of Chewy, assisting pet parents with their inquiries, resolving issues, and ensuring they have a seamless shopping experience from the comfort of their homes. If you're a pet lover with excellent communication skills, a passion for helping others, and a commitment to delivering exceptional customer service, we want to hear from you. Key Responsibilities Respond promptly to customer inquiries via phone, email, or chat, demonstrating empathy and professionalism. Assist customers in navigating the Chewy website, offering guidance on product selection, order placement, and tracking. Resolve customer concerns, including order issues, product inquiries, and billing questions, with a focus on first-contact resolution. Provide accurate information about Chewy's products, services, and policies. Collaborate with fellow team members and other departments to ensure customer satisfaction. Maintain a high level of product knowledge to effectively address customer needs. Essential and Preferred Qualifications We're looking for talented individuals with the following qualifications: Strong communication skills, both written and verbal, with a friendly and empathetic demeanor. Previous customer service experience is a plus but not required. A passion for pets and an understanding of pet-related products is highly desirable. Ability to work in a fast-paced, remote environment with a focus on delivering exceptional customer service. Proficiency in using technology, including computers, software applications, and virtual communication tools. Flexibility in working non-traditional hours, including evenings and weekends. Skills and Competencies Required for Success To succeed in this role, you'll need to possess the following skills and competencies: Excellent communication and interpersonal skills. Strong problem-solving and conflict resolution skills. Ability to work independently and as part of a team. Flexibility and adaptability in a fast-paced environment. Proficiency in using technology, including computers, software applications, and virtual communication tools. Career Growth Opportunities and Learning Benefits At Chewy, we're committed to helping our employees grow and develop their careers. As a Virtual Customer Care Representative, you'll have access to: Comprehensive training and ongoing support to ensure your success. Opportunities for career advancement within a growing company. Professional development programs to enhance your skills and knowledge. Regular feedback and coaching to help you achieve your goals. Work Environment and Company Culture Highlights We're proud of our company culture, which is built on the following values: Customer obsession. Ownership. Integrity. Passion for pets. Innovation. Collaboration. As a Virtual Customer Care Representative, you'll be part of a dynamic and supportive team that's passionate about delivering exceptional customer experiences. You'll have the flexibility to work from home, with access to virtual communication tools and a comprehensive training program to ensure your success. Compensation, Perks, and Benefits We offer a competitive hourly wage with performance-based incentives, as well as a range of benefits and perks, including: Competitive hourly wage. Performance-based incentives. Comprehensive training and ongoing support. Employee discounts on pet products. Virtual team-building activities and a supportive work culture. Opportunities for career advancement within a growing company. How to Apply If you're a passionate pet lover with excellent communication skills and a commitment to delivering exceptional customer service, we want to hear from you. Apply now to join the Chewy team and be part of a dynamic and supportive community that's dedicated to making pet parenting easy and enjoyable for our customers. At Chewy, we're an equal opportunity employer, and we're committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, genetics, or any other characteristic protected by law. Join us in our mission to deliver happiness to pets and their families. Apply now and become a part of the Chewy team!