Day Shift Customer Technical Support

Required Qualifications: • High School and 1 year of experience. • Prior Call center experience required • Strong time management capability with the ability to focus on issue at hand • In depth knowledge of IT operations and incident management processes • Familiarity with cloud architecture and best practices • Excellent interpersonal and communication skills • Experience running a 24x7x365 operations • Must be able to work on a shifting schedule and some weekend schedule • Ability to multitask effectively in a busy work environment/self-starter • Must be a US Citizen • Must be able to obtain and maintain the required Agency Clearance Preferred Qualifications: • Knowledge of ITIL as applied to enterprise operations and incident management • Understanding of networking, cloud, security, IT hardware, etc., in an IT infrastructure environment • Familiarity with cloud architecture and best practices for deploying applications in the cloud • AWS Cloud Practitioner certification preferred • Exceptional problem-solving capabilities and use of judgment • Understanding of AWS services and cloud concepts, including EC2, S3, RDS, VPC, IAM, Lambda, and CloudFormation Peraton is seeking a skilled Day Shift Customer Technical Support professional to join our high-performing team. This is a hybrid role offering a mix of remote work and occasional on-site support. Candidates must be within commuting distance to East Rutherford, NJ. 3-day/4-day short week/long week rotation schedule, We are looking for someone who is proactive, technically adept, and customer-focused and committed to resolving issues efficiently while ensuring a positive user experience. This is an excellent opportunity for individuals who thrive in overnight schedules and enjoy working in a mission-driven environment. What will you do: • Create and manage work orders to request or route information for users using internal systems. • Interface with cross-functional team network services, software engineering, and applications development to resolve service issues and identify root causes. • Provide first and second-tier technical support for end users of company products and services. • Use automated information systems to analyze and resolve routine technical issues. • Review, sort, and prioritize incoming technical requests—both verbal and computer-generated for appropriate response and action. • Escalate unresolved or complex problems to senior technical support when necessary. • Fulfill user requests for information and training related to system databases and tools. • Maintain and update training and support documentation using company-approved tools. Apply tot his job Apply To this Job