ENT Catalog Updates Associate Supervisor, Merchant Services

About the position Responsibilities • Support the ENT Catalog Supervisor in overseeing a team focused on building and maintaining high-quality catalog data for our largest merchant partners. • Lead a catalog quality initiative from discovery to implementation — identifying a root cause, partnering with stakeholders to align on a fix, and driving adoption across teams. • Review Red Pipe build escalations, vendor feedback, or merchant-submitted changes and collaborate with VMO or S&O to close quality gaps. • Meet with specialists for 1:1 coaching or unblocking operational challenges during a catalog build. • Own project updates in a cross-functional sync — aligning timelines, surfacing risks, and ensuring execution stays on track. • Pull or review data to identify catalog issues and flag them for correction. • Support internal process audits or workflow refinements to improve build consistency and reduce manual rework. Requirements • Prior experience in people management or technical operations is strongly preferred. • Comfortable navigating ambiguity and guiding a team through shifting priorities. • Ability to partner with stakeholders across the business. Nice-to-haves • Passionate about operational excellence and team development. • Ability to translate complex catalog issues into actionable next steps for both technical and non-technical audiences. • Enjoy identifying process gaps and collaborating on long-term solutions. • Thrive in dynamic environments and can confidently lead your team through change. • Proactive, independent, and a strong communicator. Benefits • Comprehensive benefits and perks including premium healthcare. • Wellness expense reimbursement. • Paid parental leave. Apply tot his job Apply To this Job