Care Coordinator/Front Desk

Care Coordinator/Front DeskGreat News! The Nation’s Top Physical Therapy Practice (that’s us!) is looking for lifetime members to join our unconventionally passionate family. Our Mission is to get New Yorkers back to life. How do we do that? With our five-star customer service in Physical/ Occupational therapy and human interaction. What you will be doing? As a Care Coordinator you will provide amazing customer service for patients from their first interaction through their last. You are the first and last impression for our patients and must perform the following tasks to the highest standards:Make our patients feel welcomed and valued, while also controlling the flow of the appointment. Respond to all patient phone calls and emails within 2 hours and always within 24 hours. You will guide our patients entirely through our out-of-network experience. Greet all patients who enter the clinic with a smile. Demonstrate a high level of customer service at all times. Follow the company SPEAR-IT values; Service, Passion, Empathy, Accountability, Respect, Integrity, and Teamwork. You maintain a high copay collections rate. You show up ten minutes early and you understand the urgency behind our patient’s need for help and healthcareYou enter patient data with a high accuracy rateWhat are we looking for? No experience required! Someone who is hospitable, welcoming, and team-orientedYou have a passion for helping othersGreat communication skills and a friendly personalityYou have great attention to detailSelf motivated and have a willingness to go above and beyondYou enjoy seeking out an opportunity to make an impact daily and connecting with peopleBA/BSdegree preferred, not requiredWhat are we looking for? No experience required! Someone who is hospitable, welcoming, and team-orientedYou have a passion for helping othersGreat communication skills and a friendly personalityYou have great attention to detailSelf motivated and have a willingness to go above and beyondYou enjoy seeking out an opportunity to make an impact daily and connecting with peopleBA/BSdegree preferred, not requiredWhat will you get from us? Paid TrainingLeadership Development with Spear Future Leaders ProgramMedical, Dental, and Vision Benefits, 401K, Commuter Benefits, Paid Time Off (PTO) and Paid Holidays FSA/HSADiscounted gym memberships, pet insurance, and select cellphone carriersEmployee Discounts to special events like Broadway shows, movies, hotels, theme parks, etc. Company Events Apply to this Job