Live Chat Resolution Expert

Posted 2025-10-26
Remote, USA Full Time Immediate Start
Caprock Home Health Services is a family owned business, serving Texas home care needs for over 40 years in 12 locations. We provide both Post-Acute Care and Long-Term Care services for those in need including caregiver services, skilled nursing, and therapy, along with remote patient monitoring (RPM). We aim to keep people safe, comfortable, and independent in their home. Caprock Home Health is built on and driven by our Core Values of Drive, Integrity, Respect, Empowerment, Compassion, and Teamwork. Our Team sees home care as a calling and we value a healthy work-life balance and a positive company culture. Join us as we build the future of home care! We are seeking a dedicated Live Chat Resolution Expert to join our dynamic customer support team. The ideal candidate will possess exceptional communication skills and a passion for providing outstanding customer service. This role involves engaging with customers via live chat to resolve inquiries, troubleshoot issues, and enhance the overall customer experience. Responsibilities: • Engage with customers through live chat to understand their inquiries and provide timely resolutions. • Analyze customer issues and provide effective solutions while maintaining a high standard of customer satisfaction. • Collaborate with other departments to escalate complex problems and ensure seamless resolution. • Maintain a thorough understanding of the company’s products and services to provide accurate information and support. • Document customer interactions and resolutions in the customer relationship management (CRM) system. • Identify trends in customer inquiries and provide feedback for continuous improvement of processes and products. • Stay updated on company policies, procedures, and promotions to provide accurate information to customers. • Participate in team meetings and training sessions to enhance skills and knowledge. Qualifications: • High school diploma or equivalent; a degree in a related field is a plus. • Proven experience in customer service, preferably in a live chat or online support environment. • Excellent verbal and written communication skills. • Strong problem-solving abilities and attention to detail. • Ability to multitask and manage time effectively in a fast-paced environment. • Proficiency in using live chat software and CRM tools. • A positive attitude and a passion for helping customers. The pay range for this role is: 28 - 36 USD per hour(Remote (Norristown, Pennsylvania, US)) Apply tot his job Apply To this Job
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