Experienced Disney Social Media Customer Support Representative - Entry Level Full Time Position in Digital Marketing and Customer Relationship Management

Welcome to The Walt Disney Company The Walt Disney Company, a world-renowned entertainment and media enterprise, is seeking a highly motivated and enthusiastic individual to join our team as a Disney Social Media Customer Support Representative. As a key member of our digital marketing team, you will play a vital role in providing exceptional customer support and helping to drive the success of our social media marketing efforts. About the Job and Program The Client Relationship Management (CRM) team offers a unique opportunity to learn about the application of data for marketing purposes. We provide Disney organizations, such as Walt Disney Studios, Disney Channel, and Marvel, with guidance on the development of marketing programs by learning about our customers. As a Digital Marketing Intern, you will assist our Project Managers in the development and plan coordination of email marketing creatives, audience segmentation, campaign execution, as well as analysis of campaign performance. Key Responsibilities Collaborate with different Disney Specialty Units to gather and prepare/trade resources for campaign execution Create campaign reports and analyze campaign performance data Utilize Adobe Dreamweaver and Photoshop to develop email marketing creatives and trade resource expectations Assist with monitoring CRM testing, campaign QA, and providing insights into campaigns from performance data Provide support to our Project Managers on the development and plan coordination of email marketing creatives, audience segmentation, campaign execution, as well as analysis of campaign performance Required Capabilities and Abilities To be successful in this role, you should have: Great enthusiasm, energy, and a willingness to learn about the digital marketing industry Intermediate/Advanced knowledge of HTML Moderate Photoshop skills Strong understanding of digital marketing platforms like social media, email, or paid search, as well as data analysis Ability to be flexible, agile, and thrive in a fast-paced, changing, and evolving environment Solid organizational and multitasking skills, with excellent attention to detail Able to work independently and be a self-starter with flexibility and adaptability Solid customer service and interpersonal skills Preferred Capabilities Preferred candidates will have: Background in Digital Marketing with experience in project management Experience with reporting tools (e.g. Advanced Excel, Tableau) Experience with email marketing tools (e.g. Mailchimp, Constant Contact) Knowledge of databases (e.g. SQL/Oracle) Experience with other Adobe Creative Suite Programs (e.g. Adobe XD, Adobe Illustrator) Education To be eligible for this role, you should: Be currently enrolled or have graduated within the last 6 months studying Marketing, Digital Marketing, or a closely related program Meet all of the below requirements: Be enrolled in a accredited college/university taking at least one class in the semester/quarter (spring/fall) prior to participation in the internship program OR have graduated from a college/university within the last 6 months at the time of application posting OR currently participating in a Disney College Program or Disney Internship Be at least 18 years old Have unlimited work authorization Have not completed one year of continuous work on a Disney internship or Disney College Program How to Apply To apply for this exciting opportunity, please submit your application, including an electronic online portfolio, which should include a URL link on your resume and any marketing materials, Photoshop work, built websites, email templates, etc. Additional Information The approximate dates of this internship are June 2024 - January 2025. This internship is located in Burbank, CA. You should be fully available to work full-time hours (approximately 40 hours per week) for the duration of the internship. You should be able to provide your own housing and have/reliable transportation to/from work. Compensation and Benefits The compensation rate for this internship in California is $21.70 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits, visit: https://jobs.disneycareers.com/benefits About The Walt Disney Company (Corporate) At Disney Corporate, you can see how the teams behind the Company's powerful brands come together to create the most innovative, expansive, and appreciated entertainment company in the world. As a member of a corporate team, you'll work with top-notch leaders driving the strategies that keep The Walt Disney Company at the forefront of the entertainment industry. See and be seen by other creative thinkers as you enable the best storytellers in the world to create memories for millions of families around the globe. About The Walt Disney Company The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: Disney Entertainment, ESPN, Disney Parks, and Experiences and Products. From humble beginnings as an animation studio in the 1920s to today's premier name in the entertainment industry, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney's stories, characters, and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally appreciated. Equal Opportunity Employer The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment regardless of race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories, and be relevant in a rapidly changing world. Conclusion Don't miss out on this exciting opportunity to join The Walt Disney Company as a Disney Social Media Customer Support Representative. Apply now and take the first step towards an unforgettable career in digital marketing and customer relationship management. We look forward to hearing from you! Apply To This Job Apply for this job