Claims Agent - Night Shift, Remote, Sunday - Thursday, 8pm - 4am, 35hrs Per Week, Competitive Salary, Immediate Start

Join Our Team as a Claims Agent - Night Shift and Make a Difference in Customer Experience Are you a motivated and customer-focused individual looking for a new challenge? Do you have a passion for delivering excellent service and ensuring customer satisfaction? Look no further! We are seeking a highly skilled and dedicated Claims Agent to join our team on a full-time basis, working remotely from home, with an immediate start. As a Claims Agent, you will play a critical role in managing customer claims, providing timely and effective solutions, and ensuring seamless customer experiences. About Us At Workwarp, we pride ourselves on providing 24/7 customer service, 365 days a year. Our team is dedicated to delivering exceptional customer experiences, and we are committed to fostering a culture of continuous learning and growth. We believe in empowering our employees to take ownership of their work, providing them with the tools and resources needed to succeed, and recognizing their achievements. Our company values are centered around customer satisfaction, innovation, and teamwork, and we strive to make a positive impact in the lives of our customers and employees. Job Summary We are looking for a reliable and customer-focused Claims Agent to join our team on a full-time basis, working a night shift from 8pm to 4am, Sunday to Thursday, for 35 hours per week. As a Claims Agent, you will be responsible for receiving and managing customer claims, ensuring timely and effective solutions, and providing excellent customer service. You will work independently from home, with occasional visits to our Norwich office for training and team meetings. If you have a positive attitude, excellent communication skills, and a willingness to learn, we want to hear from you! Key Responsibilities Receive and manage customer claims via phone and email, ensuring timely and effective solutions Provide excellent customer service, ensuring customer satisfaction and loyalty Manage and prioritize claims, ensuring accurate and efficient processing Liaise with internal teams, including the in-hours team, to ensure seamless communication and resolution of claims Escalate potential fraudulent claims and complaints through the appropriate channels Maintain accurate records and reports, ensuring compliance with company procedures and regulatory requirements Contribute to and follow the firm's policy on Treating Customers Fairly Maintain professional competence by ensuring the department complies with the Training and Competence procedures of the firm Essential Qualifications and Skills Good basic English and Maths skills (at least GCSE grade C or equivalent) Proficient in MS Office Reliable and good timekeeping Ability to learn and competently use different IT systems Accuracy and attention to detail An organised approach and good time management skills Cooperative team player Ability to work collaboratively within a team environment Confident with verbal and written communication skills Able to deliver good customer service Desirable Qualifications and Skills Ability to prioritise their own workload as well as that of others Ability to persuade and influence others Ability to problem solve and generate new ideas Excellent coaching and mentoring skills Thorough understanding of FCA regulations Experience of developing and implementing process change What We Offer We offer a competitive salary, excellent training and development opportunities, and a supportive team environment. As a remote worker, you will have the flexibility to work from home, with occasional visits to our Norwich office. We provide all necessary equipment and software, and our team is committed to helping you succeed in your role. Career Growth Opportunities and Learning Benefits At Workwarp, we are committed to the growth and development of our employees. We offer a range of training and development programs, including: Comprehensive training program Continuous learning and development opportunities Career progression opportunities Regular feedback and coaching Work Environment and Company Culture Our company culture is centered around customer satisfaction, innovation, and teamwork. We strive to create a positive and supportive work environment, where our employees can thrive and grow. As a remote worker, you will have the flexibility to work from home, with occasional visits to our Norwich office. Compensation, Perks, and Benefits We offer a competitive salary, excellent training and development opportunities, and a supportive team environment. Our benefits package includes: Competitive salary Excellent training and development opportunities Supportive team environment Flexible working arrangements How to Apply If you are a motivated and customer-focused individual looking for a new challenge, we want to hear from you! Please submit your application, including your CV and a cover letter, and we will be in touch to discuss your application further. Don't miss this opportunity to join our team and make a difference in customer experience. Apply now and take the first step towards a rewarding and challenging career as a Claims Agent! Apply for this job