Strategy & Operations Manager, International Commerce

Join the Future of Commerce with Whatnot! Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. We’re re-defining e-commerce by blending community, shopping, and entertainment into a community just for you. As a remote co-located team, we’re inspired by innovation and anchored in our values. With hubs in the US, UK, Ireland, Poland, and Germany, we’re building the future of online marketplaces—together. From fashion, beauty, and electronics to rare collectibles like trading cards, comic books, and even live plants, our live auctions have something for everyone. And we’re just getting started! As one of the fastest growing marketplaces, we’re looking for bold, forward-thinking problem solvers across all functional areas. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business, and bring people together through commerce. RoleThe Commerce Strategy & Operations team rolls up into the VP of Commerce and drives business decisions across post-purchase operations, logistics, payments, user experience, trust and fraud. In this role you will:Develop and implement commerce strategies that drive margin optimization and/or growth across the post-purchase experienceManage cross-functional commerce projects in close partnership with the product and engineering teamsIdentify inefficiencies in processes and implement improvements to enhance productivity/reduce costsAnalyze commerce data to provide insights and recommendationsNegotiate contracts and manage vendor performance to ensure quality and cost-effectivenessTeam members in this role are required to be within commuting distance of our London, UK hub. YouCurious about who thrives at Whatnot? We’ve found that low ego, a growth mindset, and leaning into action and high impact goes a long way here. As our next Commerce Strategy & Operations Manager you should haveBachelor’s degree in Business Administration, Operations Management, or a related field; MBA preferred.7+ years of experience in strategy and operations roles (eg consulting, finance, GM, Operations)Excellent project management skills, with the ability to handle multiple projects simultaneouslyStrong understanding of commerce operations and process optimizationProficient in data analysis and reporting toolsExceptional leadership and team management skillsStrong communication and interpersonal skillsAbility to think strategically and execute methodicallyExperience with SQL and analytics tools like Looker, Sigma, Hex BenefitsFlexible Time off Policy and Company-wide Holidays (including a spring and winter break)Health Insurance options including Medical, Dental, VisionWork From Home SupportHome office setup allowanceMonthly allowance for cell phone and internetCare benefitsMonthly allowance for wellnessAnnual allowance towards ChildcareLifetime benefit for family planning, such as adoption or fertility expensesPension plans internationallyMonthly allowance to dogfood the appAll Whatnauts are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!). Parental Leave16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence. Please find our Whatnot Candidate Privacy Notice here. EOEWhatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce. Apply to this Job