Student Support Advisor I

Welcome to DeVry University: Empowering Students to Thrive in a Rapidly Changing World DeVry University is a renowned institution dedicated to bridging the opportunity gap in our society by preparing learners to excel in careers shaped by continuous technological advancements. Through innovative programs, strategic partnerships, and exceptional care, we empower students to improve their lives, communities, and workplaces meaningfully. Our mission is built on a foundation of obsessive focus on the colleague experience, recognizing that our success is deeply rooted in the success and well-being of our team members. About the Position: Student Support Advisor I The Student Support Advisor plays a pivotal role in our students' educational journey, embodying our TEACH values and fostering a culture of CARE that aligns with our mission, vision, and purpose. This role involves providing proactive, prompt, and accurate advising on financial, academic, and service-related matters to ensure students receive the necessary support to reach graduation. The Student Support Advisor serves as an advocate for students, connecting them with resources and support services, addressing their concerns, and working collaboratively with faculty and staff to ensure they have the tools and support they need to succeed. Key Responsibilities Provide comprehensive support for the new student enrollment process, partnering with Admissions to answer student queries, offer detailed information on programs and costs, and outline funding options. Develop and validate estimated financial plans and establish clear timelines for applicants to ensure financial preparedness for the commencement of their educational journey. Maintain a thorough understanding of all academic and Title IV financial aid programs, policies, and procedures, including institutional policies, and federal and state regulations. Monitor student accounts, provide guidance on financial eligibility, and regularly evaluate academic and financial awards to promote positive student outcomes. Proactively identify possible academic and financial obstacles by analyzing student data and work collaboratively with students to overcome them. Effectively leverage data and systems to track accurate enrollment, persistence, and graduation information. Possess knowledge of resources that can aid in providing informed recommendations based on student needs. Ensure precise documentation and preservation of information by capturing and recording all interactions in the designated institutional system. Employ a high level of discretion and independent judgment to proficiently evaluate intricate academic and financial situations throughout the student life cycle. Essential Qualifications Some college coursework required. A minimum of 1 year of exceptional customer service or prior advising experience in an education setting. Eligible to access and maintain the NSLDS system and must not be in default of Title IV Federal aid. Ability to proficiently use Microsoft Office suite, internet applications, and database software systems. A work environment free of distractions and interruptions, with no conflicting responsibilities during your scheduled shift. Home office must be equipped with DSL or Cable Internet that is hardwired into a modem/router via Ethernet and provides the minimum required internet speeds. Preferred Qualifications Prior experience in a similar role within higher education. Title IV funding experience. Knowledge and experience with online learning. Experience working in a fast-paced, dynamic call center environment. Skills and Competencies Required for Success To excel as a Student Support Advisor, you must possess a genuine passion for students' success, advanced critical thinking skills to analyze complex problems, and the ability to develop innovative solutions. You should be tech-savvy, with proficiency in navigating multiple systems, and demonstrate exceptional self-starter qualities, adeptness to prioritization, and proficiency in time management and problem-solving skills. Strong attention to detail and communication skills are also essential, along with the ability to articulate and convey student account information effectively. Career Growth Opportunities and Learning Benefits At DeVry University, we are committed to the growth and development of our team members. As a Student Support Advisor, you will have access to comprehensive training programs, career development opportunities, and a supportive environment that fosters professional growth. Our culture encourages continuous learning, innovation, and excellence, providing you with the tools and resources needed to succeed in your role and advance in your career. Work Environment and Company Culture We pride ourselves on our Culture of Care, which is rooted in our TEACH values. Our work environment is dynamic, supportive, and inclusive, with a strong focus on diversity, equity, and inclusion. We believe that a diverse and inclusive workplace is essential to our educational mission and the success of our community. As a remote position, you will be part of a distributed team that values flexibility, autonomy, and collaboration. Compensation, Perks, and Benefits DeVry University offers a competitive salary and a comprehensive benefits package, including 401(k) and Roth Plan with match, medical, dental, and vision coverage, paid parental leave, health advocacy service, and more. We also provide opportunities for professional development, tuition reimbursement, and a technology stipend. Our benefits are designed to support the well-being and success of our team members, both personally and professionally. Conclusion: Join Our Team and Make a Difference If you are passionate about education, student success, and making a meaningful impact, we invite you to apply for the Student Support Advisor I position. This role offers a unique opportunity to be part of a dynamic team that is dedicated to empowering students to thrive in a rapidly changing world. With competitive compensation, comprehensive benefits, and a supportive work environment, this is an ideal opportunity for individuals who are committed to excellence, innovation, and student success. Apply now and join our team of dedicated professionals who are shaping the future of education. Ready to start your journey with DeVry University? Apply now and become part of a team that is making a difference in the lives of students and communities. Apply for this job