Customer Service Agent - Remote/Hybrid Opportunity in Cedar Falls, IA - Join Grainger's Dynamic Team!

Unlock a Rewarding Career with Grainger: Your Partner in Customer Success At Grainger, we're more than just a broad line distributor; we're the backbone of industries, ensuring operations run smoothly and safely across North America, Japan, and the United Kingdom. With a rich history and a commitment to innovation, we're on the lookout for passionate individuals to join our team as Customer Service Agents. If you're driven by a passion for delivering exceptional customer experiences and are looking for a flexible, rewarding career, you've come to the right place. About the Role: Customer Service Agent - Remote/Hybrid We're seeking a highly motivated and customer-focused individual to join our team as a full-time Customer Service Agent. Reporting to a Supervisor, Customer Experience, you'll be the frontline ambassador for Grainger, providing top-notch service to our customers via inbound phone calls. This is an exciting opportunity to be part of a dynamic team that values collaboration, innovation, and customer satisfaction. Key Responsibilities: Build and maintain strong customer relationships by responding to a high volume of inbound phone calls, addressing their needs, and resolving issues promptly. Collaborate with customers and Sales team members daily in a team-based environment to ensure seamless customer experiences. Utilize multiple computer programs to manage customer interactions, including account selection, product identification, order placement, and order management. Resolve customer complaints and issues, such as pricing and invoicing discrepancies, by applying credits and implementing return procedures. Work in a fast-paced environment, using a computer for extended periods, and demonstrate proficiency in navigating multiple PC-based programs simultaneously. Essential Qualifications: High School diploma or equivalent. At least 1 year of customer service experience, preferably in a fast-paced, dynamic environment. Ability to commute to our facility in Waterloo, IA, for the initial 8-week onsite training academy. A dedicated, secure workspace at home for remote work, equipped with a reliable computer and internet connection. Proficiency in operating and navigating multiple PC-based programs simultaneously. Stable internet connection with speeds greater than 5 megabits per second upload, 15 megabits per second download, and ping less than 80 milliseconds. Preferred Qualifications: Previous experience in a call center or customer service environment. Familiarity with CRM software and other customer service tools. Excellent communication and problem-solving skills. Ability to work in a team-oriented environment and adapt to changing priorities. What We Offer: At Grainger, we're committed to providing our team members with a comprehensive benefits package that supports their well-being and financial security. Our benefits include: Medical, dental, vision, and life insurance coverage, with virtual access to board-certified doctors for urgent care and prescription refill needs. 6 free sessions each year with a licensed therapist to support emotional well-being. Paid time off (PTO) and 6 company holidays per year. Access to up to 30% of your paycheck before payday to help with financial emergencies. Up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents. 6% company contribution to a 401(k) Retirement Savings Plan each pay period, with no match required. Tuition reimbursement, student loan refinancing, and free access to financial counseling, education, and tools. Employee discounts and more! Career Growth and Development: At Grainger, we're committed to helping our team members grow and develop their skills. As a Customer Service Agent, you'll have opportunities to: Develop your customer service skills and knowledge of our products and services. Participate in ongoing training and development programs to enhance your skills and career prospects. Take on additional responsibilities and contribute to the success of our team. Bid on alternate work shifts and explore flexible work arrangements. Work Environment and Company Culture: Grainger is a dynamic and inclusive workplace that values diversity, equity, and inclusion. As a Customer Service Agent, you'll be part of a team that is passionate about delivering exceptional customer experiences. Our hybrid work environment offers the flexibility to work from home or in our state-of-the-art facilities, depending on your preferences. We're proud to be an equal opportunity workplace, committed to creating a culture that is welcoming and inclusive to all employees, regardless of their background, identity, or perspective. Compensation and Perks: We offer a competitive hourly rate of $15.80, with automatic raises to $17.00 per hour within the first 12 months. You'll also enjoy a range of benefits and perks, including those listed above. Join Our Team: If you're a motivated and customer-focused individual looking for a rewarding career with a dynamic company, we want to hear from you! Apply now to join our team as a Customer Service Agent - Remote/Hybrid and start your journey with Grainger. Don't miss this opportunity to be part of a team that is shaping the future of customer service and making a difference in the lives of our customers. Apply today and discover a career that's full of possibilities!