Spanish Bilingual Customer Service Representative (ServiceTitan Specialist)

This is a remote position. Schedule: Monday–Friday, 8:00 AM–5:00 PM PST (includes 1-hour unpaid break)Client Time Zone: Pacific TimeTotal Weekly Hours: 40 hoursJoin a fast-growing plumbing services company as the first point of contact for homeowners facing both urgent plumbing emergencies and routine service needs. In this role, you’ll play a vital part in guiding customers from their first call through job completion—building trust, ensuring smooth operations, and delivering an exceptional customer experience. You’ll work with industry-leading ServiceTitan software to manage dispatching, invoicing, and customer communication, while coordinating with skilled field technicians. This is a stable, long-term opportunity in an essential industry, offering growth potential and the chance to directly impact customer satisfaction and company success. ResponsibilitiesConvert high-quality inbound leads from Yelp and Google campaigns into booked appointments through empathetic, persuasive communicationDispatch plumbers via ServiceTitan, aligning technician expertise and availability with customer needsProcess invoices and manage billing workflows within ServiceTitan, ensuring accuracy and timelinessMaintain proactive communication with customers throughout their service journey—from first contact through job completionDeliver exceptional support across diverse plumbing services, including:Emergency drain cleaningFaucet installationsWater heater replacementsWhole-home water line re-piping projectsExecute administrative tasks related to CRM and service coordination with efficiency and precisionBuild strong, lasting customer relationships that foster repeat business and generate positive reviewsRequirementsExceptional English communication skills with clear, professional pronunciation (minimal accent)Bilingual (English/Spanish) strongly preferred to support a diverse customer baseCustomer service experience with US-based clients, with proven cultural and communication alignmentServiceTitan experience highly preferred and a strong competitive advantageStrong technical aptitude and ability to quickly master CRM/service management toolsFull-time availability with commitment to a consistent 40-hour work weekHigh attention to detail, self-motivated, and proactive in workflow managementAbility to excel in an independent remote work environment while maintaining productivity and qualityExperience in service industry or home improvement sector preferred (but not required)Independent Contractor PerksHMO coverage (for eligible locations)Permanent work-from-home arrangementImmediate hiringZR_26711_JOBOriginally posted on Himalayas Apply To this Job