Solutions Engineer

Launched in 2018, Forethought is the first AI-native platform for enterprise customer support, built on a multi-agent architecture for omnichannel resolution. Trusted by leading companies like Upwork, Grammarly, Airtable, and Datadog, Forethought’s AI agents resolve billions of monthly support issues. The company has raised $115M+ in venture funding from top investors, including Blue Cloud Ventures, NEA, Village Global, and Sound Ventures, G2 has recognized Forethought as a High Performer in 2024 and Mid-Market Leader, Best Est. ROI, and Easiest to Do Business With in Customer Support for 2025. We are tackling a $30B+ market opportunity, and we’re assembling a world-class team to help us get there. As a Solutions Engineer at Forethought, you’ll work closely with our Sales, Implementation, Customer Success, and Customer Support teams to help our clients to reimagine their Customer Experience workforce with our AI Platform. We're looking for folks with a growth mindset, who love to solve the world's hardest problems, and want to change the world with a bunch of energetic and passionate Forethinkers! What You'll Be Doing (Responsibilities):Serve as a technical lead between clients, account executives and our internal team. Lead scoping sessions with clients ​​​​to collect, analyze, clarify, and document business requirements, translating this in to solution proposals for the Forethought AI platformWork closely with the Sales team to align on objectives of client meetings, prioritize opportunities and provide technical solution leadership for sales opportunitiesBuild and deliver customized demos to clients, from practical users to executive demonstrationsPresent solution proposals, business benefits, competitive advantages, and how Forethought solutions can meet clients' current and future needsScope, configure and guide customers through proof of value trials, to help clients with their evaluation of Forethought Become a trusted advisor for client accounts and provide practical guidance in the business value of proposed solution, set expectations with clients to ensure customer satisfactionDemonstrate thought leadership and provide guidance to clients on adopting AI solutions to improve the efficiency of existing business processesWork closely with the Implementation team, Engineering team, Product team, and other Solution Engineers to strategize on opportunities, cross-training, and knowledge transferWho You Are (Skill): 3+ years experience working as either Sales Engineer or Implementation Consultant, or a technical client facing role. Ability to operate both independently and as part of a team, manage multiple clients simultaneously, and work collaboratively within a fast-paced, innovative team. Hands-on experience with web technologies, such as HTML, JavaScript Experienced in working with APIsFamiliarity with AI. Machine Learning and/or NLP concepts and use casesGood understanding of software/SaaS sales cycle and strategies, in a fast paced startup environmentExcellent communication skills, able to explain complex technical concepts to non-technical audiencesGood to have: Experience with Helpdesk technologies like Zendesk, Salesforce, ServiceNow, etc. Originally posted on Himalayas Apply To this Job