Website operations manager

About this roleThe Website operations manager is responsible for overseeing the day-to-day operations and technical aspects of WRITER’s website. This role involves managing website content, ensuring technical performance, and implementing strategies to enhance user engagement and conversion rates. The ideal candidate will have a strong background in website management, excellent technical skills, and a passion for creating seamless and user-friendly online experiences. ‍♀️ Your responsibilitiesOversee the day-to-day operations of the Writer websiteManage and coordinate website updates, including content and design changesCollaborate with PMM, design, SEO, and development, to make sure website goals and objectives are metTranslate page designs into detailed build requirements for developersDevelop and implement testing and personalization strategies to improve user engagement and conversion ratesWork with design and development to build a system of reusable componentsStage new pages and updates in the CMS with development supportConduct regular website audits to meet compliance with industry standards, best practices, and legal requirementsCoordinate with external vendors to maintain website stability and securityMake sure website content is accurate, up-to-date, and aligned with the Writer brandMaintain the content management system, keeping it up-to-date and organizedDevelop a QA process to preserve the accuracy and integrity of published contentMonitor website traffic and performance metrics, identifying areas for improvementStay informed about SEO developments, and implement changes in line with best practices⭐️ Is this you?4+ years proven experience in website management, or a similar role at a B2B and/or SaaS companyThrives in a startup environment working hands-onStrong attention to detail (you often notice errors that others miss)Testing and personalization experience (Mutiny is a plus)Knows WordPress inside out (VIP experience is a plus)Confident building pages in WordPress using the blocks editorExcellent communication and collaboration skillsStrong project management skills, with the ability to prioritize tasks and manage multiple projects simultaneouslyGood understanding of SEO best practicesKnowledge of development, design, security, and maintenance best practicesAbility to analyze website metrics and make data-backed decisionsFamiliarity with website performance optimization techniquesPrevious experience migrating to a system of reusable components is a plus Benefits & perks (US Full-time employees)Generous PTO, plus company holidaysMedical, dental, and vision coverage for you and your familyPaid parental leave for all parents (12 weeks)Fertility and family planning supportEarly-detection cancer testing through GalleriFlexible spending account and dependent FSA optionsHealth savings account for eligible plans with company contributionAnnual work-life stipends for:Home office setup, cell phone, internetWellness stipend for gym, massage/chiropractor, personal training, etc. Learning and development stipendCompany-wide off-sites and team off-sitesCompetitive compensation, company stock options and 401kWRITER is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. By submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice. Apply to this Job