Experienced Hospitality Account Concierge for Premier Artisan Wine Company - Full Time Remote Opportunity

Join the World's Premier Artisan Wine Company as a Hospitality Account Concierge Dry Farm Wines is revolutionizing the wine industry with its commitment to curating the highest quality, pure Artisan Wines from small family growers around the world. As a Hospitality Account Concierge, you will be the voice of our company, providing an exceptional experience for our Members via email, chat, calls, and SMS. If you're passionate about delivering Michelin-star service and are looking for a remote opportunity with a dynamic and growing company, we want to hear from you. About Dry Farm Wines Dry Farm Wines is more than just a wine company; it's a lifestyle brand dedicated to creating the healthiest, most beautiful, and most premium Rare Artisan Wine experience for our influential, affluent, and health-conscious community. Our mission is built on three core pillars: curating the best tasting, healthiest wine, delivering the most elegant, seamless service and ecommerce experience, and inspiring more wine drinkers to enjoy our artisan, artful lifestyle. Benefits of Working with Dry Farm Wines At Dry Farm Wines, we pride ourselves on being one of the best places to work in the world. We offer: Above Market Compensation: Competitive salary that reflects your value and contributions. Distributed Work Model: Flexible work arrangement with a limited in-office policy, supporting your freedom and work-life balance. 4-Day Work Week: Enjoy a better work-life balance with a 4-day work week and limited emails after hours and on weekends. Unlimited Pure Organic Artisan Wines: Indulge in our curated selection of wines and expand your knowledge. Generous Benefits: 401k, Profit Sharing, and Defined Benefit plans available to support your financial well-being. Paid Gym Stipend: Stay active and healthy with our gym stipend. Career Growth Opportunities: Expand your responsibilities and position as the company continues to grow. Exceptional Team: Collaborate with a talented and dedicated team that shares your passion for excellence. Our Culture At Dry Farm Wines, we're driven by a shared passion for creating what we love, with people we admire, for a community that loves what we do. Our culture is built on the following values: Admiration: We respect and admire each other, fostering a positive and supportive work environment. Excellence: We're committed to excellence in all aspects of our work, striving for continuous improvement. Innovation: We encourage innovation and creativity, pushing the boundaries of what's possible. Group Flow: We thrive on collaboration and teamwork, creating a harmonious and productive work environment. Self-Directed Responsibility: We take ownership of our work and are accountable for our actions, driving results and growth. Responsibilities As a Hospitality Account Concierge, you'll be responsible for: Providing an exceptional experience for our Members via email, chat, calls, and SMS. Personalizing replies in all channels to ensure a human touch. Multi-tasking between all channels to ensure seamless service. Communicating directly and clearly with your team to ensure alignment and efficiency. Maintaining a 'can-do' attitude and taking accountability for your actions. Meeting department objectives for key metrics, including calls answered, median first reply time, total resolution time, and CSAT score. Requirements To be successful in this role, you'll need: At least 3 years of experience in a customer-facing position, preferably in a luxury or hospitality setting. Experience working remotely and managing your time effectively. Knowledge of wine and the ability to speak about it extensively. Proficiency in working between multiple programs in a fast-paced environment. A passion for learning and growing with our company. Preferred Qualifications While not required, the following qualifications are highly desirable: Fine dining Hospitality experience, which will be a significant plus. Previous experience in a similar role or industry. What to Expect Our hiring process is designed to ensure the best fit for both you and our company. Here's what to expect: Application Review: We'll review your questionnaire and resume and follow up with you within a week. Meet & Greet Call: A 10-minute video interview to get to know you better. Group Call: A 30-minute call with more people from the team to assess your fit and answer your questions. Project Review: A specific project that will help us understand your work product, followed by a 30-60 minute video interview to review the project. Virtual Visit: A virtual working interview/social, where you'll meet with a group of us, work on a project, and present it to us. Join Our Team If you're passionate about delivering exceptional service, have a deep knowledge of wine, and are looking for a remote opportunity with a dynamic company, we want to hear from you. Apply now and join our team of talented and dedicated professionals. Don't miss out on this exciting role. We look forward to hearing from you and exploring the possibilities together. Apply for this job