Experienced Full Stack Data Center Operations IT Technician – Remote Opportunity with Leading Technology Services Company

Join the Team: Full-Time Remote Data Center Operations IT Technician Are you a skilled IT professional with a passion for data center operations? TEKsystems, a renowned technology services company, is seeking an experienced Data Center Operations IT Technician to join our team on a full-time remote basis. As a key player in our operations, you will be responsible for ensuring the smooth functioning of our data centers, managing incidents, and providing top-notch support. This is an exciting opportunity to work with a leading company, enjoy a competitive salary, and benefit from a comprehensive benefits package. About TEKsystems TEKsystems is a trusted partner in transformation, helping clients activate ideas and solutions to capitalize on new opportunities. With a team of 80,000 professionals, we work with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we empower progressive leaders to drive change. Job Summary We are looking for a highly skilled Data Center Operations IT Technician to work remotely on a full-time basis. The successful candidate will have previous experience in helpdesk, desktop support, PC technician, or data center operations. IT certifications are desirable for this role. As a Data Center Operations IT Technician, you will be responsible for managing and maintaining our data centers, ensuring the highest level of uptime and performance. Key Responsibilities Initiate incidents for critical business functions and manage medium, high, and critical incidents, including triage and assessment of impacted systems Escalate incidents to tier II for major incident investigation and notify support teams using Standard Operating Procedure (SOP) Monitor server and network system monitoring tools and respond appropriately to alarms Monitor environmental equipment, such as generators, UPS, PDU, air conditioning, and building water supply, to ensure proper operation Complete documentation of issues, including how they were uncovered, who they affected, and the steps taken to resolve them Monitor security equipment and situations to ensure proper operation and report all issues/irregularities to the proper organizations/persons Track and monitor security concerns and complete documentation of issues and resolutions Open trouble tickets and assign them to the appropriate support group Grant physical access to hosting centers both locally and remotely Administer established security policy for physical access to hosting centers Execute programs and jobs on mainframe computers using an operator display terminal Control production using Automated Scheduling Systems to ensure jobs are completed within required timeframes Manage tape library functions, including pulling and hanging tapes for production, test batch processing, and managing off-site storage Prepare and submit status reports detailing system operations Read, comprehend, and comply with email messages in a timely manner Use communications tools to receive and disburse information Answer and make phone calls as necessary Communicate statuses using tools such as trouble tickets, status boards, broadcast messages, and status reports Review the Change Management Forward Schedule of Change and update Requests for Changes (RFCs) as needed Requirements and Qualifications Essential Qualifications: Previous experience in helpdesk, desktop support, PC technician, or data center operations Strong understanding of data center operations, IT support, and enterprise monitoring Excellent problem-solving and analytical skills Ability to work independently in a remote environment Strong communication and interpersonal skills Preferred Qualifications: IT certifications, such as CompTIA certifications Experience with data center operations, hosting centers, and IT support Familiarity with enterprise monitoring tools and Automated Scheduling Systems Skills and Competencies To succeed in this role, you will need: Strong technical skills in data center operations, IT support, and enterprise monitoring Excellent problem-solving and analytical skills Ability to work independently and as part of a team Strong communication and interpersonal skills Flexibility and adaptability in a fast-paced environment Career Growth Opportunities and Learning Benefits At TEKsystems, we are committed to the growth and development of our team members. As a Data Center Operations IT Technician, you will have access to: Comprehensive training and onboarding program Ongoing learning and development opportunities Career advancement opportunities within the company Competitive salary and benefits package Work Environment and Company Culture We offer a dynamic and supportive work environment that values: Collaboration and teamwork Innovation and creativity Diversity and inclusion Work-life balance Compensation, Perks, and Benefits We offer a comprehensive benefits package, including: Competitive salary Medical, dental, and vision benefits from day one Critical illness, accident, and hospital insurance 401(k) retirement plan with pre-tax and Roth post-tax contributions Life insurance (voluntary life and AD&D for employee and dependents) Short and long-term disability Health spending account (HSA) Transportation benefits Employee assistance program Time off/leave (PTO, vacation, or sick leave) Ready to Apply? If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! Please send your updated resume and contact information to zkanouse@teksystems.com. We look forward to reviewing your application. Apply for this job