Patient Access Rep: OLGMC ED: Evening Shift 3pm -11:30 pm includes Nights, Weekend and Holidays

About the position Responsibilities • Greet patients and guests courteously, both in person and via telephone. • Initiate scheduling appointments and assist in the check-in process for patients. • Obtain and verify accurate identification and demographic data for patients. • Perform point-of-service collections and manage face-to-face patient interactions during registration and admission. • Verify insurance through electronic verification, telephone, or web applications. • Improve patient satisfaction by representing the company professionally. • Gather and input patient/guarantor demographic and financial information accurately. • Explain insurance benefits and collect co-pays, deductibles, and self-pay portions due. • Balance cash drawer daily and prepare deposit slips at the end of each shift. • Demonstrate respect and cooperation in all staff relationships and resolve interpersonal conflicts. • Adapt behavior to specific patient populations, ensuring respect for privacy and communication style. Requirements • High school diploma or equivalent required; Associate's degree preferred. • One year of related experience in hospital, clinic, medical office, business services/revenue cycle, or customer service. • Computer skills and dexterity for data entry and information retrieval. • Effective verbal and written communication skills. • Proficiency with Windows-style applications and various software packages specific to the role. • Strong interpersonal skills and clerical skills. • Technical knowledge of healthcare insurance benefits and billing regulations. • Ability to present information clearly and respond to patient inquiries effectively. • Good organizational, time management, and conflict resolution skills. • Excellent decision-making skills and strong attention to detail. Nice-to-haves • Certification in Healthcare Access Manager (CHAM) preferred. • Certification in Healthcare Access Associate (CHAA) preferred. • Certification as a Medical Assistant or other medical specialty-based certification preferred. Benefits • Health insurance coverage • Dental insurance coverage • Vision insurance coverage • 401k retirement savings plan • Paid holidays and vacation time • Flexible scheduling options • Professional development opportunities • Employee discount programs Apply tot his job Apply To this Job