**Experienced Customer Success & Operations – Part-Time Remote Paid Internship (Fall 2023 & Winter 2024) in Sports Technology and Recruiting**

About SportsRecruits SportsRecruits is a leading sports recruiting network that connects athletes, clubs, events, and college coaches in the recruiting process. Our company's network and tools are trusted by sports organizations such as the IWLCA, IMLCA, NFHCA, and Junior Volleyball Association. Every year, millions of connections are made on the network, resulting in commitments to the best academic and athletic institutions. We are an equal opportunity employer and embrace diversity and equal opportunity on our team. Just like the student-athletes we support, we are trying to get better and stronger as a team every day. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We truly believe that the more inclusive our team is, the better we can serve all student-athletes, as well as their families and coaches, who are pursuing their dreams. About Our Intern Program We have a number of remote positions for a paid part-time fall and winter internship (compensation and credits earned). As an intern with SportsRecruits, you will have the opportunity to work in a start-up environment and tackle real-world business challenges. Our internship program is designed to allow you the freedom to explore each department within our company and get real, hands-on experience with each member of our team. We are looking for innovative and proactive interns who are ready to hit the ground running. Taking on a large amount of responsibility, you will be an integral part of our operations for the duration of the internship. Customer Success & Operations – Paid Internship We are seeking a highly motivated and detail-oriented individual to join our Customer Success & Operations team as a part-time remote paid intern. As a Customer Success & Operations intern, you will work directly with our Customer Success team to ensure our customers have a memorable and seamless experience with SportsRecruits. Your responsibilities will include: * Troubleshooting customer issues using premium technology solutions to manage live chat, ticketing, and inbound telephone inquiries * Learning the ins and outs of our product, developing problem-solving skills, and honing your inbound sales skills to improve the overall SportsRecruits brand * Aiding in the operational efforts during the company's largest B2B renewal season * Gaining direct exposure to roles in Account Management, Customer Success, or Business Operations Key Responsibilities * Work directly with the Customer Success team to ensure customer satisfaction and retention * Troubleshoot customer issues using premium technology solutions * Develop problem-solving skills and hone your inbound sales skills to improve the overall SportsRecruits brand * Assist with operational efforts during the company's largest B2B renewal season * Gain direct exposure to roles in Account Management, Customer Success, or Business Operations * Collaborate with team members to achieve common goals and objectives Essential Qualifications * Currently enrolled in an undergraduate or graduate program * Enthusiasm for sports and the recruiting process * Customer Service or Sales experience preferred (not required) * Solid analytical thinker with excellent written and verbal communication skills * Ability to quickly identify the source of and solution to a problem * Ability to understand our user's needs and communicate our value proposition Preferred Qualifications * Experience with customer relationship management (CRM) software * Knowledge of sales and marketing principles * Familiarity with sports technology and recruiting platforms * Strong problem-solving and analytical skills * Excellent communication and interpersonal skills Skills and Competencies Required for Success * Strong analytical and problem-solving skills * Excellent written and verbal communication skills * Ability to work in a fast-paced environment and prioritize multiple tasks * Strong attention to detail and organizational skills * Ability to work collaboratively with team members * Strong customer service skills and ability to resolve customer issues Career Growth Opportunities and Learning Benefits As a Customer Success & Operations intern, you will have the opportunity to gain hands-on experience in a start-up environment and develop valuable skills in customer success, sales, and operations. You will work closely with our team to achieve common goals and objectives, and you will have the opportunity to learn from experienced professionals in the industry. Our internship program is designed to provide you with a comprehensive learning experience, and you will have the opportunity to: * Gain direct exposure to roles in Account Management, Customer Success, or Business Operations * Develop problem-solving skills and hone your inbound sales skills * Learn the ins and outs of our product and develop a deep understanding of our user's needs * Collaborate with team members to achieve common goals and objectives * Gain valuable experience in a start-up environment and develop a strong network of professionals in the industry Work Environment and Company Culture Highlights As a remote intern, you will have the flexibility to work from home or from our WeWork location in New York City. Our company culture is fast-paced and dynamic, and we are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive our team is, the better we can serve all student-athletes, as well as their families and coaches, who are pursuing their dreams. Compensation, Perks, and Benefits Our internship pays $15 per hour, and you will have the opportunity to earn credits towards your degree. As a remote intern, you will have the flexibility to work from home or from our WeWork location in New York City. We offer a comprehensive benefits package, including: * Competitive hourly wage * Opportunity to earn credits towards your degree * Flexible work arrangement (remote or in-office) * Comprehensive benefits package * Opportunity to develop valuable skills and gain hands-on experience in a start-up environment How to Apply If you are a motivated and detail-oriented individual who is passionate about sports and the recruiting process, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you are a strong fit for this role. We look forward to hearing from you! Apply Now Apply to this exciting opportunity by submitting your resume and a cover letter to [insert contact information]. We look forward to hearing from you! Apply for this job