Customer Service Agent for Contact Handling

About the TeamAt Trendyol Growth, we align pricing, discount, and marketing strategies to drive sustainable and scalable growth. We work cross-functionally with teams like Product, Category, and Operations to uncover opportunities and deliver impact. With a strong learning culture and data-driven mindset, we grow together — as individuals and as a team. As a Customer Service Agent for Contact Handling, you'll be on the front lines, providing prompt and professional support to our customers through live chat. You will be responsible for resolving a wide range of inquiries efficiently, escalating complex issues when necessary, and maintaining a high level of accuracy and quality in every interaction. Your ability to manage multiple chats simultaneously while following company guidelines will be key to ensuring a positive customer experience. Responsibilities Respond to customer inquiries via live chat promptly and professionallyResolve issues efficiently or escalate when neededManage multiple chats while maintaining accuracy and qualityLog interactions and updates accurately in the systemFollow company guidelines and communication standardsCollaborate with internal teams to address customer needsMeet performance targets (e.g., response time, CSAT)Stay informed about products, services, and policiesReport recurring issues or trends to supervisorsHandle customer data with care and maintain confidentiality Expected Qualifications Previous experience in a customer service role, preferably in live chat or digital support channelsExcellent written communication skills in English, with strong grammar, spelling, and tone appropriate for professional customer interactionTyping speed and accuracy suitable for handling multiple chats simultaneouslyCustomer-focused mindset, with the ability to handle inquiries efficiently and empatheticallyProblem-solving skills to resolve issues quickly and effectively within the chat environmentAbility to multitask and stay organized in a high-volume, fast-paced settingTeam player with good interpersonal skills and a collaborative attitudeFlexible and adaptable, with a willingness to learn and respond to changes in processes or customer needs Additional Information What We Offer- Personalised training allowance and learning opportunities: Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year.- Responsibility from day one: Take full ownership from the start in a culture where every voice is heard and valued.- A diverse, international team: Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment.- Opportunities to grow with the best: Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring.- Meaningful connections beyond tasks: Be part of team rituals, events, and social activities that help us stay connected and inspired. Take the Next StepIf this role excites you, apply today, we look forward to taking the next step with you. Want to get to know the team better first? Explore our Career Website, LinkedIn, or YouTube to learn more about #LifeatTrendyol and how we work. Apply to this Job