Experienced Remote ACES Process Manager - Amazon Customer Excellence System (ACES) for Amazon Logistics (AMZL) - Quality Control and Continuous Improvement Specialist

Introduction to Amazon and the Role Amazon, the world's most customer-centric company, is seeking an experienced and skilled ACES Process Manager to join its team. As a guardian of quality control, you will play a vital role in the adoption and continuous improvement of Standard Operating Procedures (SOPs) at Amazon Logistics (AMZL), the last mile delivery arm of Amazon. Your expertise will help deliver packages and smiles to customers every day, ensuring the highest level of customer satisfaction. Key Responsibilities As an ACES Process Manager, your key responsibilities will include: Being the Subject Matter Expert (SME) on all operational processes, providing expertise and guidance to stakeholders Leading process integration efforts at Delivery Stations (DS), ensuring seamless operations and continuous improvement Leading Continuous Improvement initiatives using Lean Six Sigma tools, such as Kaizens and Root Cause Analysis, to drive efficiency and productivity Owning and managing change on a granular level, ensuring that all processes are up-to-date and aligned with Amazon's standards Performing audits to ensure continuous SOP adoption, eliminating defects and deviations, and identifying opportunities for improvement Collaborating with teams, both Under the Roof (UTR) and On the Road (OTR), to identify bottlenecks and areas for improvement, and implementing solutions to enhance customer experience Ensuring that Amazon's high standards of quality, productivity, safety, and speed are met, and that customers receive the best possible service A Day in the Life A typical day as an ACES Process Manager will involve working closely with various AMZL teams, including Station Ops, Last Mile team/Delivery Service Providers (DSP), Learning, Finance, HR, and Loss Prevention. You will offer support and expertise, gain insights into operational bottlenecks, and identify opportunities for improvement. You will also collaborate with counterparts in other geographies to benchmark processes and ensure conformity with Amazon Standard Work. About the Team The Amazon Customer Excellence System (ACES) team is a group of highly qualified individuals responsible for the quality, productivity, safety, and speed of Amazon Operations. As a member of this team, you will be part of a dynamic and inclusive culture that empowers Amazonians to deliver exceptional results for customers. The team's focus on metrics, performance, and efficiency will provide you with a challenging and rewarding environment to grow and develop your skills. Essential Qualifications To be successful in this role, you will need: A Bachelor's Degree in a relevant field Lean Six Sigma certification, demonstrating your expertise in process improvement and efficiency Experience in complex operational and process improvement projects, with a proven track record of delivering results A data-oriented approach, using KPIs to measure performance and drive decision-making Excellent Process Mapping skills and related tasks, with the ability to analyze and improve processes Fluent Portuguese and advanced English skills, enabling effective communication with stakeholders Availability for travel, as required, to support business needs Preferred Qualifications While not essential, the following qualifications are preferred: A Post-Graduate Degree in a relevant field, demonstrating advanced knowledge and expertise Experience in project management, preferably using Agile methodologies, with a proven ability to manage multiple projects and priorities Experience in logistics and/or supply chain, with a deep understanding of operational processes and challenges Ability to handle changing priorities and use good judgment in stressful situations, with a flexible and adaptable approach to work Career Growth Opportunities and Learning Benefits As an ACES Process Manager at Amazon, you will have access to a range of career growth opportunities and learning benefits, including: Professional development and training programs, designed to enhance your skills and knowledge Opportunities for career advancement, with a clear path for progression and growth A dynamic and inclusive work environment, with a culture that empowers Amazonians to deliver exceptional results Collaboration with experienced professionals, providing opportunities for mentorship and knowledge sharing Access to cutting-edge technologies and tools, enabling you to stay up-to-date with industry trends and best practices Work Environment and Company Culture Amazon is committed to a diverse and inclusive workplace, with a culture that values and respects individual differences. As an equal opportunity employer, Amazon does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for customers, and we are dedicated to creating a work environment that is welcoming, supportive, and inclusive for all employees. Compensation, Perks, and Benefits As an ACES Process Manager at Amazon, you will be offered a competitive salary and a range of perks and benefits, including: A comprehensive compensation package, designed to reward your skills and experience Access to a range of benefits, including health insurance, retirement plans, and paid time off Opportunities for professional development and growth, with a focus on continuous learning and improvement A dynamic and inclusive work environment, with a culture that values and respects individual differences Collaboration with experienced professionals, providing opportunities for mentorship and knowledge sharing Conclusion If you are a motivated and experienced professional, with a passion for quality control and continuous improvement, we encourage you to apply for this exciting opportunity. As an ACES Process Manager at Amazon, you will be part of a dynamic and inclusive team, with a culture that empowers Amazonians to deliver exceptional results for customers. With a range of career growth opportunities and learning benefits, this role offers a challenging and rewarding environment to grow and develop your skills. Apply now and take the next step in your career! Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story. Apply for this job