Customer Service Representative - Fully Remote - Delivering Exceptional Experiences and Supporting Iconic Associations

Join the AGIA Affinity Team: Where Purpose-Driven Work Meets Unparalleled Benefits At AGIA Affinity, we're dedicated to making a meaningful impact in the lives of our client members, particularly those from veterans' organizations. For 66 years, we've been a trusted insurance and benefits marketing partner to some of the largest and most iconic associations in the country. Our mission is to provide exceptional service, support, and education to our customers, ensuring they have the coverage they need when they need it. About Our Culture and Values We're proud to offer a dynamic and supportive work environment that prioritizes growth, learning, and well-being. Our company culture is built on the principles of empathy, integrity, and teamwork. We believe in fostering a positive and inclusive atmosphere where our associates can thrive and make a difference. Our Benefits Package: A Reflection of Our Commitment to Your Well-being We offer a comprehensive benefits package that includes: Medical, Dental, and Vision Coverage: We've got you covered with a range of plans to suit your needs. 401K with Generous Matching: 100% company match up to 3% of your annual income, plus an additional 50% match on the next 2% of income. Prefunded Optional FSA: Flexible spending accounts to help you manage your expenses. Life Insurance, Accidental Death and Dismemberment Insurance, and Short-Term/Long-Term Disability: Your financial security is our priority. $250 Wellness Benefit: Take care of your physical and mental well-being with our wellness program. Time Off and Leave Policies We understand the importance of work-life balance. That's why we offer: 10 Days of Vacation Your First Year: Plus an additional day each year, earning more vacation time at a faster rate. 13 Paid and Closed Holidays: Enjoy a generous holiday schedule with time to relax and recharge. Job Summary We're seeking a highly skilled and motivated Customer Service Representative to join our team. As a fully remote Customer Service Representative, you'll be responsible for delivering exceptional service to our customers, resolving concerns, and educating them on the value of our insurance and non-insurance products. This role is crucial to our customer satisfaction and retention strategy, and we're looking for someone who can provide a world-class experience. Key Responsibilities: Customer Service: Answer incoming non-complex customer service calls from policyholders, group members, and other customers in a courteous, professional, and prompt manner. Customer Information Management: Update and maintain customer billing and eligibility information in all required and appropriate areas of the administrative system. Request Fulfillment: Process and fulfill customer requests in adherence with approved and prescribed policies and procedures. Product Knowledge: Maintain current knowledge of policies, procedures, and product changes, including active offers to members. Collaboration and Continuous Improvement: Share successes, customer feedback, and new ideas with team members to promote continuous improvement and an excellent customer experience. Miscellaneous Functions: Perform other miscellaneous functions and special projects as assigned. Requirements and Qualifications To succeed in this role, you'll need: Education: High school diploma or equivalent. Experience: Two years of customer service experience, preferably in a high-volume customer call center. Knowledge: Knowledge of customer service principles and practices. Skills and Abilities: Good customer service skills. Good verbal, written, and interpersonal skills. Ability to work independently or as a team member. Attention to detail. Ability to work in a fast-paced and changing environment. Ability to maintain composure in stressful situations and manage or diffuse concerned customers. Basic proficiency in MS Office. What We Offer In return for your hard work and dedication, we offer: Competitive Salary: $18.00 hourly. Flexible Schedule: Monday - Friday, hours arranged with supervisor. Fully Remote Work Environment: Work from the comfort of your own home after completing our comprehensive 60-day training program. Career Growth and Learning Opportunities At AGIA Affinity, we're committed to helping our associates grow and develop their skills. You'll have access to: Comprehensive Training Program: Our 60-day training program will equip you with the knowledge and skills you need to succeed. Ongoing Coaching and Feedback: Regular feedback and coaching to help you improve and grow. Career Advancement Opportunities: Opportunities to advance your career within our organization. Why Join Our Team? If you're passionate about delivering exceptional customer experiences and supporting iconic associations, we want to hear from you. By joining our team, you'll be part of a dynamic and supportive work environment that prioritizes growth, learning, and well-being. Don't hesitate to apply if you're excited about this opportunity and willing to learn. We value a great attitude and a willingness to learn above all. Apply now and start your journey with AGIA Affinity! Apply for this job