Experienced Member Service Representative - Customer Service and Support in Financial Services Industry - Remote Opportunity with Competitive Salary and Comprehensive Benefits

Join the Canvas Credit Union Team: Transforming Financial Services with Passion and Purpose Canvas Credit Union is a forward-thinking financial institution dedicated to revolutionizing the way financial services are delivered. Our mission is to empower our members, their families, and the communities we serve by providing education, support, and guidance to achieve strong financial futures. As a valued member of our team, you will play a vital role in delivering exceptional service and support to our members, helping them navigate their financial journeys with confidence. About Canvas Credit Union At Canvas, we pride ourselves on our unique culture, which balances hard work and high achievement with a fun, supportive environment. We believe in fostering a workplace where our employees can thrive, grow, and make a meaningful impact. Our team is passionate about making a difference in the lives of our members, and we are committed to providing them with the tools, resources, and support they need to succeed. Why Join Canvas? As a Member Service Representative at Canvas Credit Union, you will enjoy a range of benefits and perks that set us apart from other employers. Some of the highlights include: Competitive Salary: Earn a salary ranging from $18.24 to $22.00 per hour, depending on experience and internal equity factors. Comprehensive Benefits: Enjoy a comprehensive benefits package, including medical, dental, vision, and life insurance, as well as a 10% company contribution to your 401(k) plan. Generous Time Off: Take advantage of paid vacation, sick time, holidays, and a wellness day to recharge and refocus. Employee Discounts: Benefit from discounts on loans, including cars and homes, and take advantage of our tuition reimbursement program. Career Growth Opportunities: Develop your skills and advance your career with opportunities for growth and professional development. Job Summary As a Member Service Representative at Canvas Credit Union, you will work in our fast-paced communications center, providing exceptional service and support to our members. Your primary responsibilities will include: Learning and Understanding Member Needs: Listen to and understand the needs and concerns of our members, providing personalized support and guidance. Educating Members on Financial Products and Services: Educate members on our range of financial products and services, helping them make informed decisions about their financial futures. Providing Product Solutions: Provide meaningful, careful, and focused product solutions that meet the needs of our members. Processing Transactions: Process transactions, such as transfers and payments, with courtesy and professionalism. Advanced Transactions: Perform advanced transactions, such as IRAs, CDs, and wire transfers, and handle disputes in a calm and professional manner. Growing with Us: Stay up-to-date on financial industry trends, products, and services, and share your knowledge with colleagues and members. Requirements and Qualifications To succeed as a Member Service Representative at Canvas Credit Union, you will need: Authentic and Passionate: Be genuine, enthusiastic, and passionate about helping others. Love of Learning: Enjoy learning and developing new skills, with a desire to grow and advance in your career. Financial Products Knowledge: Have a good understanding of financial products and services, such as loans and banking. Service Excellence: Be committed to delivering exceptional service and support to our members. Leadership Skills: Hold an informal or formal leadership position, with experience in guiding and supporting others. Multi-Lingual: Be fluent in multiple languages, with Spanish being highly preferred. What We Offer At Canvas Credit Union, we offer a range of benefits and perks that set us apart from other employers. Some of the highlights include: Competitive Salary: Earn a salary ranging from $18.24 to $22.00 per hour, depending on experience and internal equity factors. Comprehensive Benefits: Enjoy a comprehensive benefits package, including medical, dental, vision, and life insurance, as well as a 10% company contribution to your 401(k) plan. Generous Time Off: Take advantage of paid vacation, sick time, holidays, and a wellness day to recharge and refocus. Employee Discounts: Benefit from discounts on loans, including cars and homes, and take advantage of our tuition reimbursement program. Career Growth Opportunities: Develop your skills and advance your career with opportunities for growth and professional development. How to Apply If you are a motivated and enthusiastic individual who is passionate about delivering exceptional service and support, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you! Equal Opportunity Employer Canvas Credit Union is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. We welcome applications from all qualified candidates, regardless of their background, culture, or perspective. Pre-Employment Background Reviews Canvas Credit Union conducts pre-employment background reviews, which include: Criminal background check Employment verification Address verification Social security number verification Motor vehicle record check Sex offender registry check Global sanctions check Other Important Information Please note that this job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required for this job. Duties, responsibilities, and activities may change at any time. The position will be open until filled, or if unable to fill, until posting is canceled. Canvas Credit Union is committed to providing a workplace that is free from harassment and discrimination. We do not discriminate against employees or applicants based on their pay or any other protected characteristic. Apply for this job