Associate Center of Excellence, DashMart - Remote Operations Specialist for a Fast-Paced and Innovative Logistics Company

Introduction to DoorDash and the Role Imagine being part of a company that is revolutionizing the way goods are delivered to customers' doorsteps. At DoorDash, we are on a mission to empower local economies and make a significant impact on the logistics industry. As an Associate Center of Excellence, DashMart, you will play a crucial role in driving operational excellence across our DashMart operations, ensuring that our customers receive the best possible experience. This is a unique opportunity to join a fast-paced and innovative company, working remotely and collaborating with cross-functional teams to achieve exceptional results. About the Team and the Role The DashMart team is focused on building a new type of convenience store, offering both household essentials and local restaurant favorites to our customers' doorsteps. As an Associate Center of Excellence, you will be part of a newly formed team within our Central Operations team, responsible for driving operational excellence across our DashMart operations from a local and central operations perspective. Your expertise will be leveraged to optimize internal processes, provide support and training, and standardize procedures to ensure consistency and efficiency across all disciplines. Key Responsibilities Support: Act as the first line of defense for slack responses and questions, providing guidance and expertise to site managers and other stakeholders. Training: Collaborate with the remote training team to provide on-the-ground support for complex training, ensuring that new hires and existing staff have the necessary skills and knowledge to excel in their roles. Standardization: Develop and implement Standard Operating Procedures (SOPs) to improve adoption and consistency across all sites, conducting operational health checks and tracking progress. Rescue: Travel to sites that require improvement, troubleshooting issues and implementing solutions to get metrics back on track, working closely with local ops leaders and cross-functional partners. SOP Creation: Develop process documentation for new processes, ensuring that all procedures are well-documented and easily accessible to all stakeholders. Essential Qualifications To be successful in this role, you will need to have a strong and diverse skillset, including: 5+ years of experience leading in a high-performance operation, supporting field and central operations, including kitchen management, warehouse management, retail management, learning and development, launch, operations management, or a related field. Self-motivation, positivity, and a strong team player mentality, with the ability to work well with others and bring a great attitude to your work each day. High integrity and a customer-centric approach, with a focus on delighting customers and ensuring that they receive an exceptional experience. Ability to work independently with remote management, with a high level of autonomy and accountability. Strong analytical and problem-solving skills, with experience in data analysis and visualization tools. Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders at all levels. Preferred Qualifications In addition to the essential qualifications, we are looking for candidates with: Serv-Safe Manager Food Safety Certification, or the ability to obtain certification within a specified timeframe. Understanding of relevant business processes and industry trends, with a focus on logistics and operations management. Bachelor's degree in Business Administration, Management, Hospitality, or a related field, with a strong academic record and a passion for learning. Comfort using SQL, Atlassian, Canva, Learning Management Systems, Sigma, and/or LucidChart, with a strong technical skillset and the ability to learn new systems and tools quickly. Career Growth Opportunities and Learning Benefits At DoorDash, we are committed to supporting the growth and development of our employees, providing opportunities for career advancement and professional development. As an Associate Center of Excellence, DashMart, you will have access to: Comprehensive training and development programs, designed to help you build new skills and advance your career. Mentorship and coaching from experienced leaders and subject matter experts, with a focus on helping you achieve your goals and develop your expertise. Opportunities for career advancement, with a clear path for progression and growth within the company. A culture of innovation and experimentation, with a focus on trying new things and learning from failure. Work Environment and Company Culture At DoorDash, we are proud of our company culture, which is built on a foundation of empathy, innovation, and teamwork. As an Associate Center of Excellence, DashMart, you will be part of a dynamic and fast-paced team, working remotely and collaborating with cross-functional stakeholders to achieve exceptional results. Our company culture is characterized by: A focus on customer satisfaction and delight, with a commitment to delivering an exceptional experience to our customers. A culture of innovation and experimentation, with a focus on trying new things and learning from failure. A strong sense of teamwork and collaboration, with a focus on building strong relationships and working together to achieve common goals. A commitment to diversity and inclusion, with a focus on building a workforce that reflects the diversity of our customers and the communities we serve. Compensation, Perks, and Benefits At DoorDash, we offer a comprehensive compensation package, including: A competitive salary, with a range of $59,800-$88,000 USD per year, depending on experience and location. Opportunities for equity grants, with a focus on rewarding our employees for their contributions to the company's success. A comprehensive benefits package, including medical, dental, and vision benefits, disability and basic life insurance, family-forming assistance, and a commuter benefit match. A 401(k) plan with an employer match, paid time off, paid parental leave, and several paid holidays. A mental health program, with a focus on supporting the well-being and mental health of our employees. Conclusion If you are a motivated and experienced operations professional, looking for a new challenge and an opportunity to make a significant impact, we encourage you to apply for the Associate Center of Excellence, DashMart role. With a strong focus on customer satisfaction, innovation, and teamwork, we are confident that you will thrive in our fast-paced and dynamic environment. Apply now and take the first step towards a rewarding new role with DoorDash. Apply for this job