Sales and Service Supervisor

Company Overview At Dollar General, Serving Others is at the heart of everything we do. Each team member plays an important role in helping us fulfill this mission. Whether you’re beginning your professional journey or looking to advance your career, we offer valuable opportunities across our retail stores, distribution centers, corporate offices, and private fleet. We appreciate diverse perspectives and recognize the unique contributions of every individual. At Dollar General, your success is our priority. For over eight decades, Dollar General has built a reputation as a dependable source for affordable everyday essentials. From groceries and hygiene products to household items and seasonal goods, our conveniently located neighborhood stores help customers save both time and money. Role and Responsibilities • Oversee the day-to-day operations of non-perishable food and general merchandise sections, reporting to the Store Manager. • Assist with stock control, product presentation, and maintaining high customer service standards. • Unload merchandise shipments, restock shelves, rotate products, and ensure displays are neat and aligned with store standards. • Return misplaced items to appropriate shelves and support accurate inventory tracking. • Open and close the store at least once per week, processing overrides, handling returns, and completing bank deposits. • Support workforce scheduling, input payroll data, and help manage product orders to meet inventory goals. • Implement planograms, organize merchandising setups, and coordinate seasonal promotions. • Uphold a clean, safe, and organized environment through regular safety inspections and adherence to company policies. • Act as the store lead in the absence of the Store Manager, ensuring smooth daily operations. • Ensure team members comply with operational procedures and company guidelines. • Process customer transactions accurately using POS systems, handle payments, and bag items properly. • Participate in the 7-Day Workflow Plan, assisting with stocking routines and Find-Fill-Fix activities. Required Skills and Experience • High school diploma or GED is strongly preferred. • Three or more years of experience in a retail setting preferred. • One to two years of supervisory experience in a retail or grocery environment, or equivalent experience as a Dollar General key carrier. • Ability to interpret store performance reports and take corrective action where needed. • Understanding of cash handling, store security, and key management procedures. • Familiarity with food safety guidelines and the ability to obtain necessary certifications. • Experience with inventory control, product ordering, and merchandising best practices. • Strong leadership, communication, and problem-solving skills. • Basic math proficiency and experience with cash registers. • Comfortable using retail systems and internal communication tools. Preferred Qualifications • Experience with recruiting, onboarding, and employee development processes. • Knowledge of planogram implementation and seasonal merchandising strategies. • Familiarity with sanitation protocols and in-store safety procedures. Compensation and Benefits • Dollar General provides competitive pay and a robust benefits package that may include medical, dental, and vision coverage, 401(k), paid time off, and employee discounts. • Compensation is determined based on job responsibilities, store location, and experience. About Dollar General Dollar General is proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce. We invest in our employees’ development and offer meaningful career growth in a fast-paced, supportive environment. Become part of our mission to make a difference in communities nationwide. Apply tot his job Apply To this Job