Customer Support Representative - Chat - Remote Work Opportunity with Industry-Leading Automotive Technology Company

Join the Team at Gubagoo, an Affiliate of Reynolds and Reynolds Are you a motivated and customer-focused individual looking for a new challenge? Do you have a passion for delivering exceptional service and driving results in a fast-paced environment? Gubagoo, an affiliate of Reynolds and Reynolds, is seeking a talented Customer Support Representative - Chat to join our team! As a key member of our customer support team, you will engage in online conversations with customers, representing our automotive dealer clients favorably and turning conversations into leads that help our clients generate revenue. About Gubagoo and Reynolds and Reynolds Gubagoo is a leading provider of automotive technology solutions, and as an affiliate of Reynolds and Reynolds, we are part of a larger organization with a rich history of innovation and excellence. Our company culture is built on a foundation of teamwork, integrity, and a commitment to delivering exceptional customer experiences. We value our employees and strive to create a work environment that is both challenging and rewarding. Job Summary As a Customer Support Representative - Chat, you will be responsible for handling a wide variety of customer inquiries via online chat, providing accurate information about our products and services, and turning conversations into leads that drive revenue for our clients. If you have a positive and professional demeanor, excellent written and verbal communication skills, and a strong ability to multitask, we encourage you to apply for this exciting opportunity. Key Responsibilities Handle a wide variety of customer inquiries via online chat, responding to questions and concerns in a timely and professional manner. Provide accurate information about our products and services, including features, benefits, and pricing. Narrow down appointment information to schedule appointments and capture customer contact information for lead generation and client review. Summarize interactions based on customer needs for client review, ensuring that all relevant information is captured and reported. Develop and maintain a knowledge base of our evolving products and services, staying up-to-date on the latest developments and trends. Requirements and Qualifications Essential Qualifications: Previous experience in retail customer service or the automotive industry is preferred but not necessary. Basic internet and window-based computer skills, with the ability to quickly learn and adapt to new software and technologies. Strong ability to multitask, with excellent written and verbal communication skills. Positive and professional demeanor, with a passion for delivering exceptional customer experiences. Ability to adapt to change and enjoy a quick-paced work environment. Preferred Qualifications: Gaming experience is helpful, as it demonstrates the ability to multitask and work in a fast-paced environment. Experience with customer relationship management (CRM) software or other technology solutions. Training and Development We are committed to the growth and development of our employees, and we offer a comprehensive training program to ensure your success in this role. As a Customer Support Representative - Chat, you will be required to attend 4 weeks of training, Tuesday - Saturday between the hours of 10am-6:30pm CST. This training program will provide you with the knowledge and skills you need to excel in your role and deliver exceptional customer experiences. Benefits and Compensation We offer a competitive salary and a comprehensive benefits package, including: Medical, dental, vision, and life insurance. Company contributions to your Health Savings Account (HSA). 6% match on 401(k) contributions. Paid time off and a work-life balance that allows you to recharge and refocus. At our College Station facility, you can take advantage of our great training programs and facility amenities, including an onsite dining facility offering complimentary breakfast and lunch, a fitness center, and an onsite medical center. We also offer a wide variety of sports and social leagues to participate in after work, along with volunteering initiatives through our Associate Foundation. Why Join Our Team? At Gubagoo, we are committed to creating a work environment that is both challenging and rewarding. We value our employees and strive to provide opportunities for growth and development. As a Customer Support Representative - Chat, you will be part of a team that is passionate about delivering exceptional customer experiences and driving results. If you are a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity. How to Apply If you are a talented and motivated individual looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role. We look forward to hearing from you! Apply for this job