Customer Service Representative - 100% Remote - Student Loan Industry Leader - IonTuition

Join the IonTuition Team: Where Customer Service Meets Purpose Are you a motivated and customer-focused professional looking for a 100% remote opportunity to make a difference in the lives of students and alumni? Do you have a passion for delivering exceptional service and a desire to work for an employee-driven organization? Look no further than IonTuition, a leading provider of Education FinTech services. We're seeking a highly skilled Customer Service Representative to join our team and help us achieve our mission of empowering individuals to manage their student loan repayment. About IonTuition Founded in 2011, IonTuition has grown from a small startup to a full-suite Education FinTech services provider, offering a range of solutions including Loan Servicing, Employer Student Loan Benefits, Student Loan Counseling, Student Enrollment Management, and Alumni Placement Verification Services. Our company is built on a foundation of honesty, open communication, and feedback, and we're committed to creating a work environment that is supportive, inclusive, and rewarding. Job Summary As a Customer Service Representative at IonTuition, you will play a critical role in delivering best-in-class customer service to our various lines of business, including Student Enrollment Management, Alumni Placement Verification Services, and Student Loan Counseling. You will handle inbound and outbound customer calls, providing clear verbal and written communications to assist customers with repayment of their educational obligations. If you're a self-motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Key Responsibilities: Be highly productive and meet outbound and inbound telephone call productivity needs Use telephones, email, chat, and text communication with customers to provide timely and professional responses Properly utilize our CRM system for technical inquiries with follow-up for customer resolution Follow policies and procedures regarding escalations and update records with current demographic and contact information Accurately notate all interactions and comprehend training material on a variety of topics Adhere to all federal and state laws governing the industry and client Statement of Work standards Attain all Key Performance Indicators (KPIs) and monthly performance goals Requirements and Qualifications: To be a successful Customer Service Representative at IonTuition, you will need: A high school diploma or equivalent (required) 1 year of experience in customer service or a related field Excellent communication and interpersonal skills Ability to establish and maintain rapport with customers through effective communication and timely follow-up Attention to detail and ability to multitask in a fast-paced environment Self-motivation and internal drive to achieve success Ability to operate and navigate various technical devices and systems Troubleshooting skills for common computer issues What We Offer: At IonTuition, we're committed to creating a work environment that is supportive, inclusive, and rewarding. Here are just a few of the benefits and perks we offer: Competitive benefits package, including medical, dental, vision, and life insurance Advancement opportunities and professional growth Diverse experience with supporting and working on IonTuition's various lines of business 100% remote work arrangement with company-provided equipment Flexible spending account and short and long-term disability 401(k) plan Why Join Our Team? At IonTuition, we're passionate about making a difference in the lives of students and alumni. We're an employee-driven organization that values honesty, open communication, and feedback. Our management team consists of individuals who have been promoted within, and we're committed to creating a work environment that is supportive, inclusive, and rewarding. Here are just a few reasons why you should consider joining our team: Opportunity to work for a company that is making a positive impact in the education industry Collaborative and dynamic work environment with a team of dedicated professionals Professional growth and advancement opportunities Flexible work arrangements and company-provided equipment Competitive compensation and benefits package Training and Development: We believe in investing in our employees and providing them with the training and development opportunities they need to succeed. As a Customer Service Representative at IonTuition, you will participate in a comprehensive training program that includes: Two weeks of training, Monday - Friday, 8 am - 5 pm CST Ongoing coaching and feedback from our experienced team Opportunities for professional growth and advancement Work Environment and Culture: At IonTuition, we're committed to creating a work environment that is supportive, inclusive, and rewarding. Here are just a few things you can expect: 100% remote work arrangement with company-provided equipment Flexible spending account and short and long-term disability 401(k) plan Competitive compensation and benefits package Opportunities for professional growth and advancement How to Apply: If you're a motivated and customer-focused professional looking for a 100% remote opportunity to make a difference in the lives of students and alumni, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert link]. We can't wait to hear from you! Equal Employment Opportunity: IonTuition is an equal opportunity employer committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives. We participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U. S. Don't miss this opportunity to join our team and make a difference in the lives of students and alumni. Apply today! Apply for this job