Customer Experience Training & Quality Professional

About the TeamAt Trendyol Growth, we align pricing, discount, and marketing strategies to drive sustainable and scalable growth. We work cross-functionally with teams like Product, Category, and Operations to uncover opportunities and deliver impact. With a strong learning culture and data-driven mindset, we grow together — as individuals and as a team. As a Customer Experience Training & Quality Professional, you'll be instrumental in shaping the skills and performance of our customer service teams. You will be responsible for identifying training needs, designing effective programs, and delivering both onboarding and ongoing development sessions. This role is a strategic blend of training and quality assurance, where you'll analyze performance data to drive continuous improvement and ensure our customer experience meets the highest standards. Responsibilities Identify the training and development needs of customer service teams, and design and implement training programs in line with Trendyol's strategiesDeliver onboarding training for new hires and ongoing development training for existing employeesAnalyze representatives' performance against established quality standards and provide consistent, constructive feedbackTrack and analyze key performance indicators (KPIs) to identify areas for improvement and conduct root cause analysesRegularly analyzing incoming contacts identifying improvement areas for processesCollaborate with relevant departments to enhance both training and quality processes Expected Qualifications Bachelor's degree in a related field or equivalent work experienceProven experience in a quality assurance, training, or similar role within a customer service environmentStrong analytical and problem-solving skillsExcellent communication, presentation, and interpersonal skillsFamiliarity with customer service software and toolsAbility to adapt to a fast-paced and dynamic work environmentGood command of English Additional Information What We Offer- Personalised training allowance and learning opportunities: Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year.- Responsibility from day one: Take full ownership from the start in a culture where every voice is heard and valued.- A diverse, international team: Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment.- Opportunities to grow with the best: Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring.- Meaningful connections beyond tasks: Be part of team rituals, events, and social activities that help us stay connected and inspired. Take the Next StepIf this role excites you, apply today, we look forward to taking the next step with you. Want to get to know the team better first? Explore our Career Website, LinkedIn, or YouTube to learn more about #LifeatTrendyol and how we work. Apply to this Job