Apple Support College Program At Home Advisor - Sonoma State University

About the position Responsibilities • Engage with customers to provide world-class customer service and technical support for Apple products. • Troubleshoot technical issues and provide step-by-step solutions tailored to individual customer needs. • Utilize documented troubleshooting flows and technical expertise to assist customers effectively. • Listen to customer concerns and provide empathetic and patient support. • Participate in training sessions and ongoing development to enhance skills and knowledge. Requirements • Currently enrolled in a university in the U. S. pursuing a bachelor's degree or higher, with an expected graduation date of May 2027 or later. • A quiet home workspace with ergonomic furniture and a reliable internet connection (minimum 10 Mbps download and 3 Mbps upload). • Availability for nine weeks of part-time paid training totaling 24 hours a week, followed by 20 hours of work weekly. • Ability to meet a minimum typing speed of 40 WPM while conversing with customers. • Successful completion of a pre-employment assessment, background check, and initial training. • Maintaining a minimum GPA of 2.7. Nice-to-haves • Majoring in Business, Communications, Computer Science, Engineering, or any tech-related field. • Demonstrated passion for customer service and ownership of the customer experience. • Ability to navigate difficult conversations and display resilience. • Effective time management skills, including multitasking and prioritization. • Eagerness to learn and take on new challenges in technical troubleshooting. Benefits • Comprehensive medical and dental coverage. • Retirement benefits including a 401k plan. • Employee stock purchase plan allowing purchase of Apple stock at a discount. • Reimbursement for certain educational expenses, including tuition. • Discretionary bonuses or commission payments. Apply tot his job Apply To this Job