Chat Support Representative

Company Overview For over 50 years, Harpswell House Inc. has been committed to crafting unique, high-quality products from natural materials. Located in Maine, our company specializes in handmade recognition products, gifts, and cremation urns—crafted by skilled artisans who take pride in excellence and tradition. Position Summary Harpswell House Inc. is currently seeking a Chat Support Representative to join our growing customer experience team. In this role, you will be the first point of contact for our customers via live chat, assisting with questions, resolving issues, and delivering a thoughtful, timely, and professional support experience. This is a great opportunity for someone who enjoys helping people and thrives in a detail-oriented, fast-paced environment. Key Responsibilities • Respond to customer inquiries via live chat in a professional, friendly, and timely manner. • Provide accurate information about products, order status, and company policies. • Troubleshoot and resolve issues, escalating to other departments as necessary. • Collaborate with sales and production teams to ensure seamless customer communication. • Maintain up-to-date and accurate records of customer interactions in the CRM system. • Identify recurring issues and offer suggestions to improve processes and customer satisfaction. • Support occasional outbound communication for follow-ups or customer satisfaction surveys. Requirements • Prior experience in customer support, live chat, or a related field is preferred. • Excellent written communication skills with strong attention to detail. • Ability to multitask and manage time effectively in a remote environment. • Experience using chat software, CRM systems, or helpdesk tools is a plus. • A proactive, customer-first attitude with a calm and patient demeanor. • Multilingual abilities are a plus but not required. Benefits • Competitive hourly pay • Flexible working hours • Remote work opportunities • Paid training and professional development • Employee discounts on handcrafted products • Opportunity to grow within a team that values tradition, craftsmanship, and service If you are passionate about providing excellent customer service and want to be part of a dedicated team that values craftsmanship, we invite you to apply today at Harpswell House Inc.! Your next great opportunity awaits! Job Types: Full-time, Part-time Pay: $22.86 - $32.86 per hour Expected hours: 40 per week Benefits: • 401(k) • Flexible schedule • Health insurance • Paid time off • Work from home Shift: • Day shift • Evening shift • Morning shift • Night shift • Overnight shift • Split shift Work Location: Remote Apply tot his job Apply To this Job