Lead Manager, AMS Renewals

Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work. Our vision: A world where everyone is free to focus on their most purposeful work, together. Ready to become a Wriker? We're looking for a highly accountable, commercially minded Renewals Manager to lead a team responsible for managing renewals, reducing churn, and protecting revenue. This person will bring operational discipline, forecast accuracy, and a customer-first mindset — while coaching their team to think strategically and execute with urgency. This role requires someone who can drive results across a portfolio of accounts, partner cross-functionally to remove roadblocks, and elevate the renewal experience for both our customers and internal stakeholders. More about Your teamYour team will be one of the two Renewals teams at Wrike, as we are split into North America and EMEA+APJ. You will be tasked with leading the North American team, closely working with our International Renewal Team lead, and the General Manager VP of North America. You will have 8 direct reports, adept at navigating complex renewal negotiations. Together with your team, you'll work closely with departments across Wrike, including Sales and Customer Success, to align on goals, share insights, and collaborate on innovative retention strategies. How You’ll make an impact Forecast Execution DisciplineOwn renewal forecasting across assigned segments — including pipeline health, coverage, and weekly projectionsLead structured forecast cadences (1:1s, team reviews, Save Rooms) to ensure every renewal has a plan, owner, and timelinePartner with Sales, Legal, and Finance to proactively resolve deal blockers and streamline the path to close Team Leadership CoachingManage and coach a team of Renewal Managers or CSMs on renewal strategy, account planning, and customer negotiationsDrive accountability around success plans, exec engagement, and renewal milestonesIdentify performance gaps and implement development plans or changes as needed Strategy Cross-Functional CollaborationIdentify patterns in churn risk, competitive pressure, or internal friction — and build motion-level solutions (e.g., playbooks, escalation paths, enablement)Collaborate with CS, AM, Marketing, and Product teams to align on customer health and commercial outcomesLead and refine internal processes to improve renewal efficiency and customer experienceYou will achieve your best if you have 3–6 years of experience in Customer Success, Renewals, or Sales leadership within a SaaS environmentProven ability to lead a team to hit revenue goals while balancing customer outcomesTrack record of accurate forecasting, structured deal reviews, and cross-functional executionStrong commercial acumen and ability to navigate complex deals, renewals, and procurement processesExcellent coaching and team development skillsComfortable in high-urgency, high-accountability environmentsYou will stand out withExperience with top-down renewal risk (e.g., vendor consolidation, budget cuts)Familiarity with enterprise SaaS customers and multi-product motionsKnowledge of Salesforce, Wrike, Tableau, or similar toolsPerks of working at WrikeAt Wrike, our people drive our success. Join a community of over 900 innovative Wrikers, trusted by 20,000+ businesses worldwide, and experience benefits designed to empower every aspect of your life. Empowered Living:Comprehensive Health Coverage: Enjoy medical, dental, and employer-paid vision insurance. Security Support: Benefit from life insurance and employer-paid short- and long-term disability. Financial Well-Being: Build your future with our 401(k) plan featuring an employer match along with FSA/HSA benefits. Nurturing New Beginnings:Generous Parental Leave: Cherish every moment with 18 weeks of leave for birth mothers and 4 weeks for non-birth parents. Community Connections: Engage with our vibrant Wrike Employee Resource Communities (WERC) to connect, grow, and thrive. Work Life Enrichment:Flexible Time Off: Our flexible time off (FTO) policy empowers you to balance work, personal matters, and well-being on your own schedule. Home Office Support: Enjoy a $500 Working-from-Home stipend to create a comfortable and productive home office. Celebration Service: Enjoy 11 paid holidays and 2 volunteer days to rest, recharge, and give back. Global Impact:Join a team recognized worldwide for leading by example and delivering collaborative work management solutions that empower businesses across the globe. Your recruitment buddy will be Aziza Talhi, Senior Recruiter. The range below reflects the total on-target earnings (including base salary and performance-based bonus potential) for this full-time position and applies to all U. S. locations, excluding benefits and other incentives. The final offer within this range will consider factors such as the role, seniority level, geographic location, and employment contract type. An individual’s work location, unique skills, experience, and relevant educational background will also influence the final offer. For tailored compensation details based on your preferred location, please discuss with your recruiter during the hiring process. Total compensation pay range$93,000$140,000 USDWho Is Wrike and Our CultureWe’re a team of innovators and creators who solve the complex work problems of today and tomorrow. Hybrid work modeWrike promotes a hybrid model for team members near our office hubs in San Diego, Prague, Dublin, Nicosia, and Tallinn, with 2–3 in-office days per week to foster collaboration and teamwork. This work mode supports our culture of collaboration and solving problems fast to deliver business outcomes and win together. Our persona Smart: We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched. Dedicated: We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too! Approachable: We're friendly, easy to get along with, considerate, and helpful. Our culture and Values Customer-FocusedWe care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind. CollaborativeWe work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement. CreativeWe strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions. CommittedWe believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth. Check out our LinkedIn Life Page, Company culture page, Instagram, Wrike Engineering Team, Medium, WrikeTechClub/?_cookie-check=wtgfN9ARYGPSGd3e'>Meetup.com, Youtube for a feel for what life is like at Wrike. Wrike-EI_IE420969.11,16.htm'>Originally posted on Himalayas Apply To this Job