Experienced Full-Time Remote NOC Engineer I - Outage Management Specialist for 100% Fiber-Optic Internet Network Operations

Introduction to Lumos and Our Mission Lumos is a pioneering company that provides 100% Fiber-Optic Internet access to over 375,000 homes and businesses across Virginia, North Carolina, South Carolina, and with recent expansions into Ohio and Kentucky. We are driven by our commitment to building a brighter tomorrow through our state-of-the-art internet services. Our mission is to deliver uninterrupted internet and limitless capacity, creating new opportunities for everyone. We believe in harnessing the power of technology to make a positive impact on people's lives, and we're looking for talented individuals to join our team in making this vision a reality. Job Overview We are seeking an experienced and skilled NOC Engineer I, Outage Management to join our team. As a NOC Engineer I, you will play a critical role in ensuring the smooth operation of our 100% Fiber-Optic Internet network. You will be responsible for coordinating network outages, performing event notifications, assisting with 3rd party ticket creation, and providing technical and analytical support to resolve network problems. If you are a motivated and detail-oriented individual with a passion for network operations and a desire to work in a fast-paced environment, we encourage you to apply for this exciting opportunity. Key Responsibilities Coordinate network outages with Voice, Video, IP, Transport, OSP, and Local Operations engineers to ensure quick resolution. Perform event notifications to internal and external customers and leaders within the Lumos teams. Assist with 3rd party ticket creation for off-net outages and escalations. Assist with network outage isolation and troubleshooting. Identify chronic issues on the network and provide support in resolving those issues. Identify, diagnose, and resolve problems affecting network performance that have been escalated and unresolved within the NOC teams. Provide technical and analytical support in determining the root cause of network problems and implement action plans to resolve potential or active network impacting issues. Work tickets to find solutions in order to correct customer network issues and faults. Provide assistance and support to other team members as required during critical outages. Provide assistance to Voice, Transport, IP, Broadband engineers as needed. Provide assistance to Change Management team as needed. Perform any other duties assigned by NOC management. Essential Qualifications To be successful in this role, you should have: 2-4 years of professional-level experience or 5+ years of professional-level related Engineering/Technical experience. Fiber or Telecom industry experience is preferred. Extensive experience with Ethernet/TCP/IP Networking and a detailed understanding of IEEE and ITU standards for FTTH & GPON technologies. Ability to Move, Add, Change, and Delete circuits in Digital Cross Connect Systems and MUX systems using TL1 and etc. Knowledge of SNMP, UDP, IMAP, DNS, RADIUS (AAA), LDAP, NTP, and SMTP. Intermediate TDM, SONET, Optical Fiber, CWDM/DWDM experience. Ethernet and Mobile Backhaul Experience is desired. Experience working with MPLS and designing layer 2 and layer 3 private networks, including programming and testing VPN. Experience with various protection and switching methodology to include UPSR/BLSR. Ability to completely design, build, program, deploy, and document new IP services from a network core to multiple customer sites. BTI, CISCO, CIENA, Infinera Transport experience. Thorough knowledge of the OSI model and how it pertains to various transmission protocols, and multi-protocol routing including VRF, VPN, EIGRP, BGP, OSPF, VPLS, and VPRN. Ability to perform software and hardware upgrades as necessary in all TDM, SONET, and DWDM systems throughout Lumos. Preferred Qualifications While not required, the following qualifications are preferred: Vendor certifications including: BTI, Cisco, CIena Adtran, Alcatel-Lucent, Fortinet, VeloCloud, etc. Demonstrated experience with MS Office including Word and Excel. Skilled at coaching hiring managers. Proficiency in MS Word, Excel, PowerPoint. Expert-level skills in network operations and management. Skills and Competencies To excel in this role, you should possess: Excellent communication and customer service skills. Good analytical and problem-solving skills. Detail-oriented with good organizational and time management skills. Effective interpersonal skills to interact successfully with internal and external customers, leadership, and team members. Ability to prioritize and re-prioritize as needed in a fast-paced working environment. Proven problem-solving abilities. Career Growth Opportunities and Learning Benefits At Lumos, we are committed to the growth and development of our employees. As a NOC Engineer I, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional network operations and management services. You will also have access to training and development programs to help you enhance your skills and knowledge in network operations, management, and related technologies. Work Environment and Company Culture Lumos is a dynamic and innovative company that values its employees and is committed to creating a positive and inclusive work environment. We believe in putting people first and doing whatever it takes to build loyalty with our customers and within our team. Our company culture is built on the principles of respect, integrity, and teamwork, and we strive to create an environment that is conducive to collaboration, creativity, and growth. Compensation, Perks, and Benefits We offer a competitive compensation package, including a comprehensive health, dental, and vision coverage, paid time off, and 12 paid holidays/personal days. We also provide a 401K plan with up to 5% employer contribution and a self-directed brokerage option, as well as a wellness program offering education and cash incentives for gym attendance and nutrition programs. Additionally, we offer employee referral bonuses, discounts on Lumos Fiber Internet for employees who live in our service areas, and a range of other perks and benefits to support your well-being and career growth. Conclusion If you are a motivated and skilled NOC Engineer I looking for a challenging and rewarding role in a dynamic and innovative company, we encourage you to apply for this exciting opportunity. At Lumos, we are committed to building a brighter tomorrow through our state-of-the-art internet services, and we believe that our employees are the key to our success. Join our team today and be a part of our mission to deliver exceptional network operations and management services to our customers. How to Apply Ready to join us? The first step is easy. Click apply now and we'll be in touch soon! Please submit your application, including your resume and a cover letter, to be considered for this exciting opportunity. Apply for this job