Operations Coordinator RN, Clinical Contact Center, Full-time, Days (90% Remote, IL license required – Must reside in IL, IN, WI, or IA) in Chicago, IL

Operations Coordinator RN, Clinical Contact Center, Full-time, Days (90% Remote, IL license required - Must reside in IL, IN, WI, or IA) - Northwestern Medicine - Chicago, IL - work from home job Company: Northwestern Medicine Job description: Important Update: At Northwestern Medicine safety is always a top priority. In response to the COVID-19 pandemic, Northwestern Medicine has moved to a more virtual recruitment process including telephone and video interviews to help ensure the health and safety of our employees, candidates, and communities. Also, some hiring activities may be delayed or suspended in certain geographic areas and job categories. . X • Search X Search by Keyword Search by Location Radius Search Jobs Browse by Category • Career Areas • Job Alerts Sign up for Job Alerts First Name Last Name Email Areas of InterestSelect a job category from the list of options. Search for a location and select one from the list of suggestions. Finally, click “Add” to create your job alert. Category Location Add • Nursing, Chicago, Illinois, United States Confirm Email Submit Operations Coordinator RN, Clinical Contact Center, Full-time, Days (90% Remote, IL license required - Must reside in IL, IN, WI, or IA) Location Chicago, Illinois Business Unit Northwestern Medicine Corporate Job REQID 111975 Job Function Nursing Coordinator Shift Day Job (1st) Benefits • $10,000 Tuition Reimbursement per year ($5,700 part-time) • $6,000 Student Loan Repayment ($3,000 part-time) • $1,000 Professional Development per year ($500 part-time) • $250 Wellbeing Fund per year($125 for part-time) • Annual Employee Merit Increase and Incentive Bonus • Paid time off and Holiday pay Pay: Based on experience, starting at: $35.00 + per hour. Description The Operations Coordinator reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. Responsibilities: • Facilitates unit operations according to policy, procedure, and regulatory requirements. • Plans and prepares unit based staffing and scheduling to achieve high quality and cost effective care. • Schedule staff and allocate resources to maximize patient access and satisfaction, provider productivity and efficiency, staff productivity, cost-savings, and operational efficiencies. • Champions new initiatives and helps in unit/departmental or hospital wide committees/task forces. • Communicates directly with patients and significant others about nursing care. • Implements appropriate action plans to provide safe, quality, and efficient care. • Assures safety and security of patients, significant others, and staff. • In collaboration with the unit manager, contributes to the development of process improvement opportunities and initiatives. • Monitors indicators for quality of care, patient safety and patient satisfaction. • Assists with data interpretations and analysis. • Review and approve automated time reports for accuracy. • Develop tools to support staff and enhance efficiency. • Plan, execute and resolve all routine technical needs of the department (phone, copiers, fax machines, PCs, etc.) • Develop and implement policies and procedures as needed to support the service line needs. • Complete other duties as assigned. • Clinical: • Demonstrates clinical competence. • Implements appropriate actions to respond to needs of patients and their significant others. • Provides direct patient care, as needed. • Demonstrates patient first and cost effective approach to patient care in terms of equipment, staff, supplies and all other resources. • Assures that quality improvement activities are completed for the assigned shift. • Assesses and intervenes in critical situations involving patients, staff, and visitors and consults with manager or administrator for guidance as needed. • Professional: • Exemplifies a professional image in appearance, manner, and presentation. • Is an advocate for patients and their significant others, coworkers, the community, and the nursing profession. • Consistently demonstrates accountability. • Consistently demonstrates compassion to internal and external customers. • Dynamic representative of the nursing profession in internal and external forums. • Integrates theoretical knowledge base and clinical expertise in decision making. • Assumes responsibility for meeting regulatory and other mandatory requirements. • Assumes responsibility for personal development plan and education/certification related to clinical specialty area. • Leadership: • Acts in accordance with organizational culture; understands how own work team affects others in the organization and knows when to escalate an issue, problem, or decision. • Ensures that the environment is clean, attractive, safe and free from hazards for patients, staff and visitors in accordance with regulatory requirements. • Analyzes patterns of daily activities and recommends operational/program changes as needed. • Anticipates staffing needs for subsequent shifts and makes necessary arrangements for coverage. • Assumes responsibility for efficient and effective use of time and effort of all staff. • Facilitates effective interdepartmental communication of incidents with appropriate personnel (manager, administrator, medical staff, etc.). • Promotes philosophy and annual implementation plan objectives of Northwestern Medicine. • Provides a milieu conducive to communication and cooperation among patients, staff and visitors. • Provide input into staff performance reviews. May participate with manager in conducting staff performance reviews. Provide one to one coaching and mentoring. • Identifies and communicates key issues and trends to managers and makes recommendations for improvement on an ongoing basis. • Provides input to manager on budgetary issues, particularly staffing and cost containment strategies. • Establishes relationships across departments to optimize patient care and throughput. • Performs nurse leader rounding. • Education: • Assesses and communicates staff development needs to manager. • Orients staff to Operations Coordinator, Clinical Coordinator, and staff roles. • Serves as a resource for staff. • Contributes to unit orientation. • Evidence Based Practice: • Provides leadership in advancing practice through evidence based care and participates in clinical research. • Participates in the Practice Operations Council. Qualifications Required: • Registered Nursing license issued by the State of Illinois • Bachelors of Science Nursing • BLS through American Heart Association • Minimum two years clinical experience in area of clinical specialty Preferred: • Specialty certification in the clinical area of focus Equal Opportunity Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status. Share This Job Featured Jobs Recently Viewed Jobs You do not have any recently viewed jobs Nursing Opportunities Benefits Information Services Careers Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status. Contact us if you need any further information about NM Nursing Careers at . We are committed to providing reasonable accommodations to qualified individuals with disabilities. To request a reasonable accommodation at any step in our application or interviewing process, please email and a Human Resources representative will connect with you to discuss next steps. © 2023 by Northwestern Medicine® and Northwestern Memorial HealthCare. Northwestern Medicine® is a trademark of Northwestern Memorial HealthCare, used by Northwestern University. Expected salary: $35 per hour Location: Chicago, IL Job date: Sat, 09 Sep 2023 23:30:32 GMT Apply for the job now! Apply tot his job Apply To this Job