Experienced Bilingual Healthcare Customer Service Representative – Full-Time Remote Opportunity with Competitive Salary and Benefits

Introduction to Continuum Global Solutions Continuum Global Solutions, a leading provider of customer experience solutions, is seeking a highly skilled and compassionate Bilingual Healthcare Customer Service Representative to join our team. As a subsidiary of Continuum Global Solutions LLC, we operate with a vision to be the leader in customer experience, connecting the right people with innovative solutions to deliver outstanding results. Our company culture is built on empowering and supporting our employees to reach new heights while making a global impact. If you're an exceptional listener, a problem-solver, and a passionate communicator who is eager to make a difference in the lives of others, we invite you to join our team today! Job Overview We are hiring a full-time Bilingual Healthcare Customer Service Representative who will support inbound calls from US-based members/providers who have questions about their health, wellness, pre-authorizations, copayments, and prescription plan/coverage. This remote position offers paid training, health benefits, opportunities for professional growth, and many more employer perks. As a Bilingual Healthcare Customer Service Representative, you will be the first point of contact for our customers, providing essential information, addressing concerns, and resolving issues in a professional and empathetic manner. Key Responsibilities Answer inbound calls in both English and Spanish from US customers and address questions and concerns regarding their healthcare benefits. Actively listen to customers to understand their concerns and build a rapport that will make them feel heard and cared for. Provide essential information to members regarding access to care issues, benefits, proof of coverage, member handbook, and other relevant topics. Guide callers through troubleshooting, navigating self-service options, using company sites, and/or using products or services. Utilize client-specific knowledge systems to research and review multiple documents to better serve the customer while keeping the customer engaged. Follow instructions provided through documented processes and procedures to ensure all compliance is met for government audits. Empathize and resolve concerns to simplify the customer's healthcare experience. Navigate through multiple computer applications with speed and accuracy. Adapt to learn new call types when business needs change and flex support in those areas. Work at Home Requirements To be successful in this role, you will need to have a dedicated, quiet, and secured workspace with no distractions. You will also need to meet the following technical requirements: High-Speed Internet with at least 25 Mbps download speed and 15 Mbps upload speed (no satellite, WiFi, or cellular/wireless carrier internet services). A hard-wired internet connection via Ethernet cable to modem/router that you own/are responsible for (Continuum will ship you company equipment to use). A USB wired headset with a noise-canceling microphone. Additional Requirements To be considered for this role, you will need to meet the following requirements: Be at least 18 years old and have a high school diploma or equivalent. Be fluent in both English and Spanish. Have a minimum of 1 year of previous experience as a health plan call center agent (member service, provider service, pharmacy plan member service). Have Medicare and/or Medicaid experience (a plus). Have exceptional customer service, active listening, and verbal and written communication skills. Have high computer proficiency and navigation of multiple applications. Be willing to work any shift between 10:00 am-1:00 am, 7 days a week, Eastern standard time, plus holidays and weekends (on holidays, extend hours 24/7 to small staff). Have a professional, positive attitude and courteous telephone etiquette. Have a customer-focused personality and a desire to help people. Benefits and Perks As a Bilingual Healthcare Customer Service Representative at Continuum Global Solutions, you will be eligible for the following benefits and perks: Competitive salary ($16 per hour + overtime during peak needs). Access to up to 50% of your pay immediately after your shift. Health insurance (medical, dental, vision) and other benefits. Pet insurance. Paid, virtual training. Remote work environment. Opportunity for professional development. Why Choose Continuum Global Solutions? At Continuum Global Solutions, we are committed to providing our employees with a supportive and inclusive work environment that fosters growth, development, and success. We believe in empowering our employees to reach their full potential and make a meaningful impact in the lives of our customers. As a global company, we offer a diverse range of opportunities for career advancement and professional development. If you're looking for a challenging and rewarding role that aligns with your values and passions, we encourage you to apply today! Career Growth Opportunities and Learning Benefits At Continuum Global Solutions, we are committed to the growth and development of our employees. We offer a range of training programs, workshops, and online courses to help you develop new skills and advance your career. Our company culture is built on a foundation of continuous learning and improvement, and we encourage our employees to take ownership of their professional development. As a Bilingual Healthcare Customer Service Representative, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. You will also have the opportunity to develop your skills and knowledge in areas such as customer service, communication, and problem-solving. Work Environment and Company Culture At Continuum Global Solutions, we pride ourselves on our positive and inclusive company culture. We believe in fostering a work environment that is supportive, collaborative, and respectful. Our employees are our greatest asset, and we are committed to providing them with the resources and support they need to succeed. As a remote employee, you will be part of a virtual team that is connected by a shared passion for delivering exceptional customer experiences. You will have the opportunity to work with a diverse range of colleagues from different backgrounds and industries, and to develop your skills and knowledge in a dynamic and fast-paced environment. Compensation, Perks, and Benefits At Continuum Global Solutions, we offer a competitive compensation package that includes a salary, benefits, and perks. Our benefits package includes health insurance, pet insurance, paid training, and access to up to 50% of your pay immediately after your shift. We also offer a range of perks, including a remote work environment, opportunities for professional development, and a supportive and inclusive company culture. As a Bilingual Healthcare Customer Service Representative, you will be eligible for a competitive salary, overtime pay, and a range of benefits and perks that are designed to support your well-being and success. Conclusion If you're a motivated and compassionate individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a Bilingual Healthcare Customer Service Representative at Continuum Global Solutions, you will have the opportunity to make a meaningful impact in the lives of our customers, develop your skills and knowledge, and advance your career in a dynamic and fast-paced environment. Don't hesitate to apply – we can't wait to hear from you! Apply today and take the first step towards a rewarding and challenging career as a Bilingual Healthcare Customer Service Representative. We look forward to receiving your application and discussing this opportunity further with you. Apply for this job