Systems Technical Support Engineer (Emerging Career)

Introduction to SAS Imagine being part of a dynamic, fulfilling career that offers flexibility and a world-class employee experience. At SAS, a leader in data and AI, we inspire customers around the world to transform data into intelligence and questions into answers. As a debt-free, multi-billion-dollar organization on our path to IPO-readiness, we're committed to making a difference. Our software and services empower users to make informed decisions, drive innovation, and shape the future. Job Overview We're seeking a highly motivated and talented Systems Technical Support Engineer to join our team. As a key member of our technical support team, you will provide exceptional technical support for the installation, configuration, and deployment of SAS software running on Java Application Servers. If you're passionate about technology, eager to learn, and enjoy solving complex problems, we want to hear from you. Key Responsibilities Provide first and second-level support for external and internal customers, ensuring timely and effective resolution of technical issues Prioritize, diagnose, and manage customer-reported problems, including writing thorough and detailed problem descriptions Prepare and review written documentation to ensure accuracy and clarity Participate in installations of SAS software that utilize third-party application servers, collaborating with cross-functional teams to ensure seamless integration Record and manage confirmed software bugs, providing product feedback to development and marketing teams to drive continuous improvement Build technical relationships with development teams, third-party Java Runtime and application server providers, and other stakeholders to stay up-to-date on the latest technologies and trends Report on and track feature requests and problems with third-party vendors, ensuring that customer needs are met and issues are resolved promptly Provide formal and informal training to Technical Support staff on various application server topics, sharing knowledge and expertise to enhance team performance Required Qualifications Bachelor's degree in a relevant field (Computer Science, Information Technology, or related discipline) with 0-2 years of relevant experience Experience using Windows or UNIX operating systems, with a strong understanding of system administration and troubleshooting principles Ability to resolve user questions through a combination of independent study, investigative programming, and collaborative efforts with team members Strong analytical and problem-solving skills, with a passion for learning and adapting to new technologies Excellent communication and interpersonal skills, with the ability to work effectively in a team environment Alignment with our values: curious, passionate, authentic, and accountable Preferred Qualifications Knowledge of Java programming language and experience with Java-based applications Experience writing and debugging script files on Windows and UNIX operating systems Familiarity with application server technologies, such as Apache Tomcat or IBM WebSphere Understanding of software development life cycles, including testing, deployment, and maintenance What We Offer At SAS, we're committed to providing a world-class employee experience that includes: Comprehensive medical, prescription, dental, and vision plans, with options to fit your needs and lifestyle Industry-leading 401(k) plan, with a generous company match to help you save for your future Generous time away, including vacation time, paid holidays, and our popular U. S. Winter Wellness Break Volunteer Time Off, parental leave, and unlimited paid sick days, because we care about your well-being and work-life balance Generous childcare benefits for all full-time employees, because we understand the importance of family Diverse and Inclusive Culture At SAS, we believe that our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. We're committed to diversity, equity, and inclusion, and we welcome applicants from all backgrounds and perspectives. How to Apply If you're ready to join a dynamic team and start your career as a Systems Technical Support Engineer, please submit your application, including your resume and a cover letter. We can't wait to hear from you! Additional Information SAS is an equal opportunity/Affirmative Action employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS only sends emails from verified 'sas.com' email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com. Ready to Start Your Career? This is a low-stress role with great rewards. If you're reliable, willing to learn, and passionate about technology, we want you to join our team. Apply now and take the first step towards an exciting and fulfilling career as a Systems Technical Support Engineer! Apply for this job