Remote Customer Service Rep - Must be in Augusta,GA (Starts 12/9/2024)

About the position Responsibilities • Assist customers with their accounts • Ensure all account information is accurately documented in client's system • Provide detailed explanations of account status and inquiries to customers • Assist customers with delinquent accounts based on various state guidelines • Adhere to State and Federal regulations pertaining to job duties • Maintain an average Inbound Handle Time • Achieve Quality Assurance goals • Adhere to Production measures (time spent on calls, schedule adherence, etc) Requirements • Prior call center experience is REQUIRED • Excellent written and verbal communication skills • Experience navigating multiple systems/screens while speaking with customers • Active listening to understand the customers' needs • Great problem-solving skills • Must be proficient with Microsoft applications Benefits • Paid training • Paid holidays • Health insurance • Dental insurance • 401(k) • Paid time off • Vision insurance • 401(k) matching Apply tot his job Apply To this Job