Customer Care Team Leader - Remote - Full Time - Customer Service Leadership & Operations at Payoneer

Join the Payoneer Team: Customer Care Team Leader - Remote - Full Time Are you a motivated and results-driven leader with a passion for delivering exceptional customer experiences? Do you have a proven track record in managing high-performing customer service teams? Look no further! Payoneer, a leading digital commerce platform, is seeking a talented Customer Care Team Leader to join our global team on a full-time remote basis. About Payoneer Payoneer is a NASDAQ-listed company that empowers anyone, anywhere to participate and succeed in the global economy. With a mission to bridge the gap between businesses and individuals worldwide, we offer a universe of opportunities for growth, innovation, and success. Our global community of colleagues works together in a hybrid or remote work environment, united by a shared commitment to excellence, inclusivity, and customer satisfaction. Job Summary As a Customer Care Team Leader at Payoneer, you will play a pivotal role in leading a team of customer service associates to deliver outstanding customer experiences while achieving performance targets. You will be responsible for monitoring team performance, providing coaching, feedback, and mentorship to improve performance and achieve targets. If you have a passion for leadership, customer service, and continuous improvement, we encourage you to apply for this exciting opportunity. Key Responsibilities Team Leadership: Monitor the performance of a team of approximately 15 customer service associates, providing coaching, feedback, and mentorship to improve performance and achieve targets. Communication and Collaboration: Conduct managerial routines such as team meetings to communicate goals, updates, and service procedures, ensuring alignment and engagement across the team. Escalation Management: Address escalated customer issues promptly and effectively, resolving complex problems and ensuring customer satisfaction. Performance Analysis and Reporting: Track and analyze team performance metrics, preparing reports to identify trends, performance gaps, and areas for improvement. Process Improvement: Identify opportunities to streamline processes and resolve issues, working closely with different functions to implement changes and improvements. Employee Engagement and Development: Foster a positive and inclusive team culture, promoting employee engagement, professional development, and growth. Project Management: Manage projects and tasks related to the customer care department, ensuring timely completion and alignment with business objectives. Requirements and Qualifications Essential Qualifications: Experience: 2-3 years of previous experience in a similar role, preferably in an international call center environment. Language Skills: High English level, with excellent communication and interpersonal skills. Managerial Skills: Strong managerial skills, with experience in leading high-performing teams and driving results. Technical Skills: Proficient in MS Office, with ability to analyze data and prepare reports. Preferred Qualifications: Self-Learning Ability: Demonstrated ability to learn and adapt quickly in a fast-paced environment. Problem-Solving Ability: Strong problem-solving skills, with ability to analyze complex issues and develop effective solutions. Creative Thinking and Innovation: Experience with creative thinking and innovation, with ability to develop new ideas and approaches. Responsibility and Ownership: Demonstrated ability to take ownership and responsibility for results, with a strong focus on accountability. What We Offer At Payoneer, we offer a competitive salary, comprehensive benefits package, and a range of perks and benefits, including: Competitive Salary: A competitive salary range, reflecting your skills and experience. Remote Work: The opportunity to work remotely, with flexible working hours and a comfortable work environment. Career Growth: Opportunities for career growth and professional development, with a focus on continuous learning and improvement. Global Community: The chance to work with a global community of colleagues, united by a shared commitment to excellence and customer satisfaction. Inclusive Culture: An inclusive and diverse culture, with a focus on promoting equality and opportunity for all. Why Join Payoneer? At Payoneer, we offer a unique and exciting opportunity to join a global team of talented professionals, working together to deliver exceptional customer experiences and drive business growth. With a focus on innovation, inclusivity, and customer satisfaction, we are committed to creating a workplace culture that is engaging, challenging, and rewarding. How to Apply If you are a motivated and results-driven leader with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Conclusion As a Customer Care Team Leader at Payoneer, you will play a critical role in delivering exceptional customer experiences, driving business growth, and leading a high-performing team of customer service associates. With a competitive salary, comprehensive benefits package, and range of perks and benefits, this is an exciting opportunity to join a global team of talented professionals and take your career to the next level. Apply today and let's build the future together! Apply for this job