Event Project Manager - Remote - Delivering Exceptional Client Experiences in the Events Industry

Join Our Dynamic Team as an Event Project Manager - Fully Remote! Are you a seasoned Event Project Manager looking for a new challenge? Do you thrive in fast-paced environments and have a passion for delivering exceptional client experiences? We're excited to announce an immediate opening for an experienced Event Project Manager to join our team at Meeting Tomorrow, a leading events company with a 20-year history of bringing people together through in-person, hybrid, and virtual events. About Meeting Tomorrow Headquartered in Chicago, Meeting Tomorrow is a growing company with a team of 85 friendly employees, 80% of whom work remotely from cities across the country. We're proud to offer a dynamic, team-oriented, and entrepreneurial environment that values commitment, kindness, and humility. Our clients range from Fortune 500 companies to small businesses, and we're dedicated to providing the best customer experience in the events industry. The Opportunity As an Event Project Manager at Meeting Tomorrow, you'll play a critical role in ensuring that every customer has a great experience with our company. You'll be responsible for managing a high volume of transactional events, providing exceptional organizational skills, and building strong relationships with clients. Your main focus will be on responsiveness and delivering a consistent, white-glove experience for each of your high-touch events. Key Responsibilities: Client Communication: Serve as the primary point of contact for clients, gathering event details, managing change requests, and addressing questions and concerns. Event Planning: Collaborate with clients to ensure account setup, ordering systems, communication flows, and service delivery meet their overall meeting goals. Process Management: Own communication and information flow between clients, venues, and technical staff to ensure expectations are met. Decision Making: Make decisions and give approvals on behalf of clients to meet their vision. Internal Collaboration: Work closely with internal teams to ensure processes are followed and service-level agreements are met. Issue Resolution: Manage any issues or challenges that arise to ensure successful event delivery. Billing and Reporting: Oversee billing and reporting needs on a daily, weekly, and monthly basis. Who You Are We're looking for an experienced Event Project Manager with a passion for supporting others and a proven track record of managing large accounts. You should be a people person, able to build relationships easily, and have excellent communication and organizational skills. You're process-oriented, efficient, and detail-oriented, with a strong focus on responsiveness and client satisfaction. Essential Qualifications: Previous Corporate Account Management Experience: A minimum of 2-3 years of experience in managing accounts, preferably in the events industry. Process-Oriented: A strong understanding of processes and procedures, with the ability to identify gaps and improve them. Communication Skills: Excellent verbal and written communication skills, with the ability to cater your approach to different clients and stakeholders. Organizational Skills: Highly organized and efficient, with the ability to manage multiple projects and priorities. Preferred Qualifications: Events Industry Experience: Experience working in the events industry, preferably with a focus on corporate events. CRM Experience: Familiarity with CRM systems, such as Netsuite. Leadership Experience: Experience in leading or managing teams, with a focus on coaching and mentorship. What You'll Accomplish As an Event Project Manager at Meeting Tomorrow, you'll have the opportunity to make a significant impact on our clients' experiences and our company's growth. Here are some key milestones you can expect to achieve: Within 1 Month: Onboarding: Complete our project management training course and meet with current members of the Project Management Team. Account Management: Take on your first 5-10 accounts and begin building relationships with clients. Within 3 Months: Client Relationships: Build strong and lasting relationships with clients and internal team members. Process Improvement: Begin to create your own processes for working with clients and identify opportunities for efficiency and improvement. CRM Proficiency: Become proficient in our CRM system, Netsuite. Within 6 Months: Autonomy: Manage accounts with autonomy and make decisions on behalf of clients. Process Improvement: Complete projects to improve the efficiency and effectiveness of the team. Leadership: Train and motivate peers, and demonstrate an aptitude for problem-solving and contingency planning. Benefits and Perks At Meeting Tomorrow, we offer a comprehensive benefits package, including: Full Medical Coverage: Health, vision, dental, short-term disability, and life insurance. PTO and Paid Holidays: 9 paid holidays and PTO. Annual Profit-Sharing Bonus: A bonus based on company performance. Charitable Giving Match: 100% match on charitable donations. 401k and Gym Membership Reimbursement: Employer match 401k with subsidized brokerage fees and gym membership reimbursement. Employee-Led Social Action Teams: Opportunities to get involved in social action teams. Fully Paid Parental Leave: Paid parental leave for new parents. Paid Bereavement Leave: Paid leave for bereavement. Why Join Us? At Meeting Tomorrow, we're committed to fostering a culture of respect and affection. We're an Equal Opportunity Employer that believes in second chances and strongly encourages BIPOC, women, LGBTQIA, veterans, persons with disabilities, formerly incarcerated, and all other individuals to apply. Our company values commitment, kindness, and humility, and we're looking for candidates who share these values. How to Apply If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together! Apply To This Job Apply for this job