Remote -- Automotive Customer Service Representative

About the position Responsibilities • Connect with customers via phone/email/chat and/or social media to resolve their questions or concerns • Calmly attempt to resolve and de-escalate any issues • Escalate interactions when necessary and appropriate • Respond to requests for assistance and/or possible processing payments • Track all call related information for auditing and reporting purposes • Provide feedback on call issues • Upsell if required Requirements • Ability to work remotely in a virtual team environment • 6 months Customer service experience preferred • Over 18 years of age • Ability to type 25 wpm • High School Graduate or GED • Comfort with desktop computer system • Proven oral & written communication skills • Logical problem-solving skills • Ability to navigate Windows operating systems • Organization and work prioritization skills Benefits • Paid Training • Competitive Wages • Full Benefits (Medical, Dental, Vision, 401k and more) • Paid Time Off • Employee wellness and engagement programs Apply tot his job Apply To this Job