Italian Customer Advisor for Online Pharmacy - Portugal

We are looking for an Italian Customer Advisor to provide support for one of the biggest online pharmacies in Europe. The role involves providing inbound customer care, giving advice, and ensuring a smooth order and delivery process. The ideal candidate will have a native or proficient level of Italian, intermediate level of English, and excellent communication skills. RequirementsNative or proficient level of Italian (C2)Intermediate level of English (at least B2) both verbal and writtenExcellent listening and written/oral communication skills in supported languagesA motivated and enthusiastic personalitySelf-organized, planning and prioritization skillsPatience, empathy, and a unique ability to manage stressAbility to work under pressure and adapt quickly to adverse situationsTechnical aptitude and the ability to pick up new technology quicklyAble to follow guidelines and instructionsAbility to keep calm and clear-headed in critical situationsAbility to demonstrate confidence when imparting information or dealing with troubled callersFamiliarity with ticketing systemsExperience with policy work, or help resource project managementPrevious, demonstrable experience with creation of online help resourcesLife experience to apply to managing situationsEarly adopter of technologyAbility to put customers at easeMust hold EU citizenship or valid work permit for PortugalBe a local candidate or willing to relocate to PortugalBenefitsRelocation packageCompetitive wagesPaid professional trainingEmployee discountsPrivate healthcare & dental insurance (after six months of employment)Growth opportunities through various development programsFun and engaging company-wide initiatives, including our EverBetter wellness programJob stabilityLife-long skills and experienceExcellent work cultureOriginally posted on Himalayas Apply To this Job